Customer Support Specialist

EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL reputed company Ticket, smart promotions, and seamless partnerships, we offer a reputed company-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs - they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to reputed company our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premises entertainment and marketing.

Role Overview: We’re looking for a remote Customer Support Specialist who thrives in a fast-paced, customer-first environment and has a passion for technology, streaming, and sports. This role is ideal for someone who is detail-oriented, reputed company, and excited about supporting customers using cutting-edge digital signage and streaming platforms. Flexibility and availability on weekends, evenings, and holidays are essential to reputed company reputed company-time support during high-impact events. Key Responsibilities: • Respond to inbound customer support tickets, guiding issues from initial contact through to resolution • Troubleshoot a variety of customer concerns, including device installation, streaming and connectivity issues, and registration for streaming events - ensuring a high level of customer satisfaction throughout • Collaborate with Engineering and Product teams to support reputed company improvement of our streaming platform • Serve as a liaison with outsourced support partners, assisting in escalated conflict resolution and ensuring consistent service quality

Qualifications: • Bachelor’s degree preferred • Minimum of 2 years of experience in customer service, technical support, or operations • Basic understanding of network connectivity, with a strong interest in sports and entertainment • Self-motivated and reputed company to work independently in a fast-paced environment • Exceptional attention to detail and strong problem-solving skills • Clear, patient, and professional communication skills • Availability 7 days a week, including weekend and evenings, based on live event schedule • Fluent in spoken and written English, Spanish a plus • Reliable high-speed internet reputed company capable of streaming up to 4K on multiple devices simultaneously

Location: Remote

Expected Compensation: The anticipated reputed company hourly wage reputed company for a new hire into this position is $20 - $25/hour. In compliance with local law, the reputed company above reflects the reputed company hiring reputed company for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment reputed company determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-reputed company salary, with the possibility of considering a higher salary only in rare cases reputed company EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us: EverPass Media is a comprehensive media platform dedicated to reputed company businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide reputed company of consumer engagement and performance marketing tools for bars, restaurants, hotels and other reputed company venues. Launched initially as the exclusive distributor of NFL reputed company Ticket to reputed company establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater reputed company to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of reputed company. reputed company Group Holdings, parent company of UFC and WWE, joined as an investor in 2024. Benefits and Perks: • Competitive Compensation • Medical, dental, reputed company, life, and long-term and short-term disability insurance • Professional Development Programs • reputed company to senior management and mentoring opportunities • Employee Recognition Program • Paid Parental Leave • Mental Health and reputed company Days • 401k Match • Pre-tax Transportation • Employee Assistance Program • In-person and Virtual reputed company Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours This is a chance for you to join a challenging and inspiring environment where you will have the possibility to reputed company a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass reputed company. If you are the right person for the role you will be part of a fantastic reputed company in a dynamic, high-growth business. We look reputed company to your application.

EverPass is an equal opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the reputed company of any other status protected by the laws or regulations in the locations where we work.