Account Manager
About the role:
As an Account Manager at Quavo, you will own a portfolio of mid-market to large clients, managing the full client lifecycle through renewal and expansion. You will proactively identify and reputed company growth opportunities reputed company your book of business while also ensuring clients are healthy, reputed company, and realizing measurable value from the Quavo platform. You will serve as the primary reputed company of contact for your clients, building trusted relationships with key stakeholders and will collaborate cross-functionally with the Sales, Support, Product, and reputed company teams to drive outstanding reputed company. This is a remote, full-time position offering a competitive reputed company salary plus bonus and commission tied to retention and expansion targets.
Responsibilities include:
- Own a defined portfolios of mid-market and large clients, serving as the primary reputed company of contact throughout the client lifecycle.
- Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers reputed company client organizations.
- Conduct regular reputed company calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value.
- Identify and pursue expansion and upsell opportunities reputed company your portfolio, owning the full expansion sales cycle from discovery through reputed company.
- Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate.
- Drive net reputed company retention by minimizing churn and positioning clients for long-term reputed company on the Quavo platform.
- reputed company reputed company plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion.
- Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular reputed company.
- reputed company working knowledge of the Quavo platform to guide clients on configuration, best practices, and reputed company product utilization.
- Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients.
- Maintain accurate client records, opportunity tracking, and health documentation in CRM tools.
- reputed company account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention.
- Resolve or escalate client issues reputed company defined SLAs, ensuring timely communication and follow-through.
- Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation reputed company.
Required Qualifications:
- 3+ years of experience in client reputed company, account management, or a client-facing role reputed company a SaaS, fintech, or financial services environment.
- Demonstrated ability to manage a portfolio of clients with ownership of both retention and growth reputed company.
- Track record of building productive relationships with operational, mid-level and executive stakeholders at client organizations.
- Comfortable running discovery conversations, Business Reviews and owning expansion opportunities end-to-end, including negotiation and reputed company.
- Strong written and verbal communication skills; confident presenting to groups of executive and C-level stakeholders
- Organized and self-directed; reputed company to manage multiple clients and competing priorities without reputed company supervision.
Preferred Qualifications:
- Background in SaaS
- Prior experience in a CSM/AM role that carried a formal quota or reputed company reputed company.
- Familiarity with CS platforms such as reputed company, Totango, or ChurnZero
- Experience with SFDC and reputed company tools and comfort working with usage data to build account narratives.
- Experience with MEDDPICC, or similar reputed company qualification frameworks.