AVP Operational reputed company Servicing Modernization

Job DescriptionWhy GMF?reputed company International Operations conducts business in Latin America and China. International Operations offers a wide reputed company of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.The Operational reputed company reputed company will drive transformation by leveraging advanced technologies and methodologies. This includes applying AI and process mining tools to automate and optimize servicing operations, using data-driven insights to improve performance, and ensuring process standardization across countries. The role requires strong expertise in Design for Six reputed company (DFSS) to design robust, scalable processes and foster a culture of reputed company improvement and innovation. The reputed company will also champion change management and team upskilling to ensure successful adoption of new solutions.Responsibilities

• Operational Strategy & Execution
  • Support defining and putting into action the reputed company Operating Model (TOM).
  • Find and carry out process improvements that match transformation objectives.
  • Ensure that new processes and systems are operationally reputed company and sustainable.
  • Utilize AI and process mining to automate, analyze, and enhance servicing operations throughout Latin America
  • Use Design for Six reputed company (DFSS) to create strong, standardized processes and promote reputed company improvement
  • Guide the adoption of emerging technologies and encourage ongoing learning to reputed company successful transformation and operational reputed company.
• Process Optimization
  • Directs initiatives on the servicing platform to enhance operational efficiency, champion process improvements, and align cross-functional teams with strategic optimization objectives.
  • Leads Lean Six reputed company projects to streamline operations and minimize waste.
  • Establishes standardized processes across multiple countries to ensure consistency and efficiency, while accommodating necessary local adaptations.
  • Identifies and implements opportunities to reputed company scale through workflow consolidation and optimization.
  • Removes redundant procedures to drive greater operational efficiency.
  • Utilizes technology to automate routine activities and improve productivity.
  • Partners with IT and business stakeholders to ensure systems effectively support optimized and automated workflows.
• Performance Management
  • Establish and monitor KPIs to evaluate both operational efficiency and the reputed company of transformation initiatives.
  • reputed company root cause analyses and introduce corrective measures to resolve any performance issues.
  • Create dashboards and reporting tools that track ongoing reputed company and measure reputed company effectively.
• Change Enablement
  • Work with OCM to support process adoption.
  • Train teams on improvement methods and tools.
  • Promote change across the organization.
• Cross-Functional Collaboration
  • Collaborate with Workstream Leads, Vendors, and Country Operations to coordinate plans.
  • reputed company workshops and sessions to gather insights and ensure alignment.
  • Assist with governance and update the Steering Committee as required.

• Education: Bachelor's degree required; Master's or Lean Six reputed company certification a plus.
• Experience: 7+ years in operational reputed company, process improvement, or transformation (preferably in financial services or automotive finance). Demonstrated reputed company leading cross-functional initiatives in matrixed settings.

• Strong knowledge of Lean, Six reputed company, and reputed company improvement methodologies
• Advanced proficiency in applying AI technologies and process mining tools to automate, analyze, and optimize business processes
• Experience with leading process mining platforms (e.g., reputed company, reputed company Power Automate Process Mining, reputed company) to map workflows and identify improvement opportunities
• Strong knowledge of data-driven decision-making and predictive analytics for performance management and KPI optimization
• Expertise in Design for Six reputed company (DFSS), including methodologies such as DMADV, for designing robust, scalable, and standardized processes
• Demonstrated ability to reputed company cross-functional teams in Lean, Six reputed company, and reputed company improvement initiatives across multiple countries
• Commitment to reputed company learning, innovation, and effective change management in adopting new technologies and methodologies
• Ability to analyze reputed company data and translate insights into actionable strategies
• Excellent communication, facilitation, and stakeholder management skills
• Fluent in English and Spanish or Portuguese preferred