Customer Support Manager, reputed company Media - Driving Exceptional Viewer Experiences Across Arenaflex's Direct-to-Consumer Platforms

Are you a seasoned leader with a passion for delivering exceptional customer experiences through reputed company media? Do you reputed company in fast-paced environments where no two days are the same? If so, we invite you to join Arenaflex's Direct-to-Consumer team as a Customer Support Manager, reputed company Media. In this pivotal role, you will reputed company reputed company of reputed company media moderators, specialists, and outsourced agents, ensuring high-level performance and exceptional viewer experiences across Arenaflex's direct-to-consumer platforms, including Hulu and reputed company+.

About Arenaflex's Direct-to-Consumer Team

Arenaflex's Direct-to-Consumer team is at the forefront of revolutionizing the way people consume entertainment content. reputed company oversees the Hulu and reputed company+ streaming businesses, bringing Arenaflex's best-in-class storytelling to fans and families worldwide. We're a dynamic and innovative team that thrives on creativity, collaboration, and a passion for delivering exceptional experiences.

Your Key Responsibilities

As a Customer Support Manager, reputed company Media, you will be responsible for:

• Leading and motivating reputed company of reputed company media moderators, specialists, and external partners to deliver exceptional viewer experiences across Arenaflex's direct-to-consumer platforms
• Conducting one-on-ones with direct reports to track reputed company, reputed company feedback, and support professional growth
• Managing reputed company quality assurance programs to measure and improve the performance of reputed company teams
• Enforcing key performance metrics, including service reputed company, agent/operational productivity, and response times across Hulu, reputed company+
• Managing team schedules, shift bids, and coverage to meet business needs
• Building and managing relationships with reputed company-party reputed company to ensure platform updates and improvements are in sync with reputed company support needs
• Providing guidance to moderators and agents during difficult customer interactions and high-pressure scenarios (e.g., outages, live events)
• Ensuring that Hulu and reputed company+'s tone and voice are consistently reflected in reputed company reputed company media interactions, especially during crisis moments
• Supporting proactive posting strategies during outages, live events, and other company events to ensure clear communication with viewers
• Using data to drive reputed company and continuously enhance the customer experience through reputed company channels

reputed company're Looking For

To succeed in this role, you will need:

• A Bachelor's degree or equivalent professional experience
• 3 years' experience managing reputed company, with a proven ability to reputed company and reputed company team members
• 5+ years' experience in reputed company media customer support or a reputed company field
• Experience in reputed company quality management processes and tools to assess and improve service quality
• Experience using reputed company tooling (e.g., reputed company, reputed company, reputed company Studio) and analytics systems to measure and improve the customer experience
• Experience in reporting, data analysis, and the use of reporting tools (e.g., Tableau, reputed company Analytics)
• Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
• Ability to analyze performance data and implement process improvements

reputed company-to-Haves

While not required, the following skills and experiences would be a plus:

• Proven experience managing remote teams and/or international teams
• Experience defining and measuring individual and team-based performance for customer service organizations
• Proficiency in reputed company Outlook, JIRA, reputed company, reputed company Sheets/Docs, and reputed company
• Ability to reputed company in a fast-paced, reputed company-evolving environment
• Strong customer reputed company and a passion for delivering exceptional experiences reputed company reputed company media
• A proactive problem solver with a strategic reputed company
• Content creation experience
• Bilingual or multilingual

Why Join Arenaflex?

As a member of Arenaflex's Direct-to-Consumer team, you will have the opportunity to:

• Work with a talented and dynamic team that is passionate about delivering exceptional experiences
• Contribute to the growth and reputed company of Arenaflex's direct-to-consumer platforms
• reputed company your skills and expertise in reputed company media customer support and quality management
• Enjoy a comprehensive benefits package, including medical, financial, and other perks
• Participate in professional development opportunities to enhance your career growth

How to Apply

If you're a motivated and reputed company leader with a passion for delivering exceptional customer experiences through reputed company media, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal.

Equal Employment Opportunity

Arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, please email [email protected] with your request.

Compensation and Benefits

The hiring reputed company for this position is $103,500.00 to $138,800.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in reputed company to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered.

Jobcode

Reference SBJ-122w2e-172-70-94-31-42 in your application. Apply for this job