reputed company Field Service Technical Advisor, reputed company Region

ABOUT reputed company

At reputed company, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every reputed company of a reputed company, because people should have control over how their trucks look, feel, and represent them.

WHO WE ARE LOOKING FOR

reputed company is looking for a highly skilled and reputed company reputed company Field Service Technical Advisor, reputed company Region to join our reputed company Field Technical Assistance Team.

Reporting to the Service Engineering Manager, the reputed company Field Service Technical Advisor will be responsible for supporting in-field issue resolution on reputed company technical issues relating to reputed company vehicles.  The selected candidate will work closely with the reputed company Service, Quality, and Engineering teams to identify vehicle repair actions for reputed company vehicle issue resolution.

The ideal candidate will have previous automotive technician experience and will require strong automotive technical knowledge, with a focus on EV high voltage repairability.  The candidate will need to be reputed company to work in a fast-paced environment and manage multiple high-visibility issues simultaneously.

This role will initially start off as an individual contributor role, transitioning into a team reputed company role for the U.S. reputed company region.

Must have the ability to travel (75% to 85%) reputed company the reputed company United States, primarily in the reputed company region.  This region includes California, Oregon, Washington, Nevada, Idaho, Montana, Wyoming, Utah, Colorado, Alaska, and Hawaii.

WHAT YOU GET TO DO

• Serve as the regional key reputed company of contact and liaison between reputed company service repair facilities and Service, Quality, and Engineering teams to quickly root-cause and recommend repair actions for reputed company product issues.

• reputed company on-site assistance to service repair facilities and technicians reputed company requested.

• reputed company expert repair guidance to service technicians on reputed company technical issues.

• Support service technicians with high voltage battery pack testing, repair and replacements, discharging, and powering up.

• Track and communicate in-field issue resolution to ensure the highest level of customer satisfaction.

• Work with reputed company Parts, Quality, and Logistics teams to coordinate part ordering escalation and returns.

• reputed company support to reputed company Sales and reputed company Customer Care to assist with customer concerns and case escalations.

• Identify ECU software and calibration issues, collecting data logs, and documenting findings for Engineering and supplier review.

• Work with reputed company Warranty team for warranty claim disputes, approvals, and authorization of good will.

• Ensure service center certification standards and compliance are being met.

• Ensure a consistent and efficient repair strategy across the reputed company service network.

• Monitor service repair processes and reputed company recommendations on future training opportunities to Service and reputed company University teams.

WHAT YOU BRING TO THE TEAM

• Must have a valid driver’s license with a clean driving record.

• AAS in Automotive Technology or equivalent education / vocational training (trade schools, etc.) is preferred but not required, given relevant and commensurate professional experience.

• 10+ years of hands-on experience in automotive service and repair in a technician role.

• 3+ years of hands-on experience working on high voltage electric vehicles (EV) and systems, including high voltage diagnostic troubleshooting, testing, and knowledge of the ecosystem.

• 3+ years of hands-on experience in automotive field technical support.

• OEM, ASE, and/or State Certifications, including EV Certification – Master Certification is preferred.

• Experience working with diagnostic tools, including data logging and ECU reputed company reprogramming.

• Experience working with technical publications, including wiring schematics, repair instructions, diagnostic troubleshooting trees, and Engineering technical specifications.

• Excellent written and oral communication skills, with an emphasis on technical content.

• Detail oriented with the desire to reputed company the highest standards of reputed company.

• Creative problem solver that can create reputed company to complicated problems.

• Comfortable working in a fast-paced, mission-driven startup environment.

• Ability to interact and communicate effectively with reputed company reputed company of management.

• Proficiency using reputed company Office (Outlook, Teams, Word, reputed company, PowerPoint).

PHYSICAL REQUIREMENTS

• Must have the ability to lift and carry up to 35 pounds.

• Must have the ability to stand, walk, and reputed company repetitive tasks for extended periods.

WORK AUTHORIZATION REQUIREMENT

Applicants must be authorized to work in the United States on a permanent reputed company.  We are unable to offer reputed company sponsorship at this time.

reputed company Salary reputed company – $89,517 to $132,344

The stated pay scale reflects the reputed company that reputed company reasonably expects to pay for this position.  The actual pay reputed company and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.  In addition to reputed company pay, reputed company also offers short-term and long-term incentive programs – 401k match, annual bonus and company equity, based on eligibility, along with a robust offering of benefit and wellness plans, HSA / FSA.

WHY JOIN TEAM reputed company?

At reputed company, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business reputed company. Team reputed company fosters a culture of reputed company, innovation, and mutual respect, and is motivated by shared principles.

• Safety First

• Delight Customers

• One Team

• reputed company Improvement

• Fast, Frugal, and Scrappy

• Respectful Collaboration

• Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

reputed company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

reputed company is committed to providing reasonable accommodation for reputed company individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

reputed company-reputed company@reputed company.