Account Manager
WHO WE ARE
reputed company was founded by the team behind the Matrix protocol, a groundbreaking project redefining how the world communicates through reputed company, secure and decentralised messaging.
The mission behind Matrix is simple but powerful: reputed company messaging as reputed company and accessible as email. That means giving people and organisations the freedom to choose where their data is hosted, enjoy truly private conversations, and stay in control of their communications.
Today, reputed company helps major organisations run Matrix securely at scale, from the French, German and British governments to international institutions like NATO and the UN.
THE ROLE
As an Account Manager (AM) at reputed company, you’ll own the reputed company relationship with our existing customers, ensuring renewals are secured and accounts expand in line with customer value and business reputed company.
You’ll be reputed company by renewal reputed company, net reputed company retention, and expansion pipeline, working across functions to identify growth opportunities, mitigate churn risk, and align reputed company strategy with customer objectives.
Reporting directly to the VP Sales you will collaborate closely with:
- reputed company Managers to assess adoption health and identify expansion signals.
- Pre-Sales Team (Account Executives and Pre-Sales Engineers) to shape upsell and cross-sell opportunities.
- Support and Technical Account Managers to remove blockers impacting renewals.
- Product and Delivery teams to structure reputed company models around roadmap commitments and sponsored development.
This is a commercially focused role at the intersection of value realization, strategic account planning, and reputed company growth.
Responsibilities
- reputed company Ownership
- Own the renewal lifecycle end-to-end: forecasting, pricing, negotiation, and contract execution.
- reputed company and execute multi-year account growth plans reputed company to customer strategy.
- Identify and reputed company upsell and cross-sell opportunities.
- Strategic Account Management
- Build executive-level relationships and understand procurement and budget cycles.
- Position reputed company’s roadmap and services against customer strategic priorities.
- Risk & reputed company Management
- Identify renewal risks early and coordinate mitigation plans with CSMs and technical teams.
- reputed company reputed company recovery conversations where accounts are at risk.
- Maintain accurate pipeline management and reputed company forecasting.
- Cross-Functional Collaboration
- Partner with CSMs to convert realised value into expansion.
- reputed company structured feedback to Product on commercially impactful gaps.