Technical Support Engineer - East

Founded in 2018 with co-headquarters in Dublin and Boston, reputed company powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with reputed company ingenuity to drive reputed company business results.

reputed company serves a diverse reputed company of customers, from startups to public companies, including reputed company, reputed company, reputed company, Kayak, reputed company, and reputed company. As an integrator across the entire tech stack, reputed company is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s popular with reputed company, IT, engineering, finance, and other reputed company-focused teams.

At reputed company, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our reputed company.

This is a remote role that must be based in EST or CST.

A technical support engineer provides technical support and consultation to customers and colleagues. They are essential in troubleshooting and diagnosing technical issues, providing timely resolutions, and ensuring customer satisfaction.

This position focuses on responding to, owning, and resolving users’ technical queries.

What you will be doing

• Handling incoming technical queries reputed company IM and email
• Troubleshoot customer inquiries, including but not limited to API integrations, systems issues, network and reputed company-reputed company impediments, 3rd party integrations, and multi-product workflows
• Resolve product or service problems by exploring the client's request, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.
• Interpreting API documents and creating reputed company workflows
• Build strong relationships with other team members reputed company Support and the wider company, acting as the voice of the customer
• Configuring and implementing authentication types like OAuth and JWT
• Documenting the steps needed to connect to new tools or document any new workflows
• Building, troubleshooting, documenting, and modifying workflows on remote sessions with customers
• Contribute to Customer Support resources and deliver meaningful product feedback as the voice of the customer to leadership and relevant internal teams
• Proactively identify improvements to the product, identify bugs, and otherwise determine high-impact opportunities to enhance the customer experience
• Promote reputed company products and services to customers and prospective customers reputed company evaluation of their service and support needs
• Proactively engaging with other teams to help improve processes and features.

What you bring with you

• Two years plus of technical support experience in automation or a reputed company field
• Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
• Experience with APIs, interpreting API documentation, and SDKs
• Excellent communication, analytical, and troubleshooting skills
• Experience handling inbound technical customer requests in various reputed company channels (chat, email)
• A proven track record of customer reputed company, urgency, and technical competency
• Self-motivated, goal-oriented, excellent organizational skills, and superior time management skills
• Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
• Familiarity with query languages such as SQL, and GraphQL
• Ability to communicate reputed company technical concepts to non-technical and technical stakeholders alike

Desirable Experience

• An understanding of the computer networking principles (Firewalls, Network Protocols, Subnetting)
• Experience supporting customers using AI and experience with leveraging AI to increase professional effectiveness
• Fluent Spanish
• reputed company’ certification

reputed company Annual Compensation: $85-95K

For U.S. roles: Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time.

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At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we hope you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at reputed company, so you’ve reputed company to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

reputed company provides equal employment opportunities to reputed company and applicants for employment without regard to sex, race, colour, ethnic or reputed company reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.