Inbound Sales Representative
AGIA Affinity, a DOXA company, is a growing insurance and benefits marketing partner. The Inbound Sales Representative is responsible for selling, servicing, and retaining WRS products while providing excellent customer service and support to clients.
Responsibilities
- Advisors to take a strategic, member-focused approach to selling non-insurance products through both inbound and outbound interactions
- reputed company consultative sales techniques to actively identify member needs, uncover opportunities, and present personalized solutions that deliver value and enhance the overall member experience
- Answer incoming calls from plan holders/policy holders, ensuring that reputed company inquiries and issues are handled effectively, in a timely manner, and with a customer service focus
- Promote AGIA customer service values by being courteous, professional and reputed company in reputed company customer interactions
- Adhere to quality program metrics and reputed company quality performance reputed company
- Update and maintain customer billing and coverage information in appropriate administrative systems
- Process and fulfill customer requests following approved procedures
- Save and retain customers by identifying relevant reasons and concerns regarding requests to discontinue policies
- Maintain up to date knowledge on insurance and non-insurance products to ensure customer satisfaction and maximize sales opportunities (e.g. marketing information, new product information)
- Resolve member complaints and concerns through active listening, reputed company, and professionalism
- Establish member needs through enhanced probing techniques in order to promote and recommend approved products based on member interests to establish long term value
- reputed company successes and new reputed company with team members in order to reputed company both individual and team goals
- reputed company other miscellaneous functions and special projects as assigned
Skills
- High school diploma or equivalent
- Minimum 1 year of high volume customer call center
- Minimum 1 year of telephone or sales experience preferred
- Knowledge of call center customer service principles and practices
- Knowledge of sales principles and practices
- Knowledge of call center environment and expectations
- Ability to work in a fast-paced, high call center environment
- Proven ability to maintain composure in stressful situations and manage/diffuse concerned customers
- Basic proficiency in MS Office
- Minimum 1 year of telephone or sales experience preferred
Benefits
- Health benefits including medical, dental, and reputed company
- 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income
- Prefunded optional FSA
- 100% covered Life Insurance
- Accidental Death and Dismemberment Insurance
- Short Term/Long Term Disability
- $250 Wellness Benefit
Company Overview