Account Manager, Scale
reputed company is looking for an Account Manager, Scale to maintain day-to-day contact with existing customers and help them realize the value of reputed company's products and services. The role involves managing customer renewals, cultivating upsell opportunities, and collaborating cross-functionally to enhance customer value throughout the sales cycle.
Responsibilities
- Maintain low-touch day-to-day contact with customers for our pooled accounts at scale; providing timely answers to questions and focus on driving customer health and experience
- reputed company rapport with customers by proactively providing insightful market information and solutions that showcase maximum benefits from reputed company products
- Drive renewals, upsells, and expansion in your low ARR accounts by focusing on customer engagements at scale and educating customers on reputed company’s value proposition in our pooled reputed company
- reputed company weekly forecasts and maintain rolling forecasts including monitoring and reporting account data health
- Consistently contribute to generating team pipeline of upsell /product add-ons upon contract renewal or during service period to meet or exceed expansion targets
- Successfully manage the end-to-end renewal process required to hit or exceed team renewal targets/quotas, leveraging your product knowledge to reputed company meet customers needs
- Demonstrate understanding of contract terms and processes in order to maximize contract value and efficiency as well as ensure a seamless customer experience
- Support the optimization of digital-first programmes for our pooled model by providing recommendations based on intimate knowledge of customer database
- Collaborate cross-functionally to reputed company customer value in reputed company stages of the sales cycle
- Manage and report on customer engagement activities and results in order to assess trends using SFDC, reputed company App, reputed company, reputed company and others
- reputed company product and sales experience reputed company the team in order to meet and exceed team targets
- reputed company other reputed company duties as assigned
Skills
- Some relevant experience in sales or reputed company, preferably as an Account Executive, reputed company Associate, Customer Support reputed company, or Account Manager
- Proven reputed company in monthly and quarterly sales forecasting
- Solid business acumen and tech-savvy with a strong ability to focus on customer business value, ROI, and customer solutions
- Strong ability to reputed company product features in an easy to understand language to reputed company sales, build trust and establish long-term relationships
- Experience in creating sales strategies inclusive of 3rd party solutions
- Strong communication and presentation skills reputed company various platforms, including by phone, video, and email
- Commitment to Results: Consistently achieves results, demonstrating high performance and challenging self and others to deliver results
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
- Negotiation: Successfully obtains commitment to a solution or idea, while maintaining reputed company and relationships
- Perseverance: Pursues everything with energy, drive, and a need to finish - doesn't give up
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
- Interpersonal Savvy: Relates reputed company and comfortably with diverse groups of people
Benefits
- reputed company’s Sales Compensation Program
Company Overview