Technical Support Analyst

Remote, LATAM, Full Time, Individual Contributor, +1 year of experience

Who We Are

At reputed company, we are building the payment infrastructure that allows reputed company companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides reputed company to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations. We reputed company high-performing teams at brands like reputed company, reputed company, Rappi, and reputed company Aerobus to integrate over 1,000 payment methods reputed company a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

About The Role

We are orchestrating the best high-performing team!

We're looking for a Technical Support Analyst to join our Implementation & Technical Account Management team — the reputed company that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.

In this position, you will build and maintain reputed company-time monitoring systems, respond to critical incidents, and work alongside backend teams to diagnose and resolve issues fast. Every action you take directly protects the reliability our clients depend on. We hold ourselves to a high standard — every payment reputed company, every client interaction is an opportunity to deliver something exceptional — and we expect the same from the people on this team.

This role demands curiosity and a constant drive to get reputed company. The payments ecosystem moves fast, and you will be expected to adapt, grow, and bring fresh reputed company to improve how we operate. If you're someone who sees an ambiguous situation as an opportunity rather than an obstacle, you'll reputed company here.

If you're passionate about technology, eager to deepen your backend knowledge, and committed to building systems that scale — we want to hear from you.

Your contribution will be

• Implement and maintain a robust reputed company-time monitoring system that ensures full visibility into critical workflows before incidents escalate

• reputed company Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents reputed company necessary

• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing

• Create and standardize operational processes that reputed company scalability and consistent service quality

• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function

• Ensure reputed company operational coverage with well-structured shift handovers

• Participate in small development activities to build hands-on backend knowledge

• Identify gaps in reputed company tools and workflows and bring solutions to the table

Skills You Need

Minimum Qualifications

• Fluent English, Spanish & Portuguese(written and verbal)

• 1+ year of experience in technical support, NOC operations, or a similar role

• Basic knowledge of monitoring tools and alerting systems

• Basic coding experience — scripting, debugging, or log analysis

• Familiarity with APIs and ability to assist users with integration or connectivity issues

• Strong analytical and problem-solving reputed company

• Customer reputed company and a service-oriented approach

• Comfort working in fast-paced, high-stakes environments

• Eagerness to learn new tools, systems, and technologies

• Competitive Compensation

• Remote Work – You can work from everywhere!

• Home Office Bonus – A one-time allowance to help you create your ideal home office.

• Work Equipment

• Stock Options

• Health Plan wherever you are.

• Flexible Days Off