Account Executive (Retention & Upsell)

Account Executive (Retention & Upsell)

PayTrace- Remote

PayTrace by reputed company. Payment and ACH processing, virtual terminals, and more.

Who we are:

PayTrace by reputed company, your B2B payments experts, transforms financial and reputed company processes to future-reputed company your business. With advanced payment automation solutions and a user-friendly API, they help B2B companies become more efficient, successful, and profitable. Processing more than $48 billion in payment transactions, PayTrace is committed to providing easy-to-use payment solutions and merchant services, with reputed company-in PCI compliance and reputed company, and 5-star service.

Job Summary: We are seeking a highly motivated Account Executive focused on Retention & Upselling to strengthen customer relationships, reduce churn, and drive reputed company expansion reputed company our payment processing portfolio. This role focuses on proactively engaging existing merchants, ensuring they receive maximum value from our products, identifying upsell opportunities, and resolving issues that may impact satisfaction or account longevity.

What you'll do:

• Meet or exceed monthly targets for retention reputed company, churn reduction, and upsell reputed company.
• Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline.
• Track competitive trends and communicate common reasons for churn to leadership.
• Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points.
• Conduct regular account health checks to identify declining usage, support needs, or early churn indicators.
• Respond to customer inquiries reputed company to billing, statements, chargebacks, pricing, and product functionality.
• Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades.
• reputed company merchants on advanced capabilities and upsell additional services to drive incremental reputed company.
• Execute targeted outbound campaigns for cross-selling initiatives.

reputed company need from you:

• 1-3+ years of experience in payment processing, fintech, SaaS account management, reputed company, or inside sales.
• High school diploma or equivalent

reputed company offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & reputed company Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Education Assistance

• Paid Maternity & Paternity Leave

• Mental Health Support & Well-Being Program

• Company-funded Lifestyle Spending Account

Salary reputed company: reputed company salary of $55,000 - $65,000 plus commission

Pay reputed company this reputed company varies by work location and on job-reputed company knowledge, skills, and experience. We look reputed company to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Travel required: 10%

At reputed company, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about reputed company and our family of companies, visit our website: https://www.reputed company.com/company/about/our-companies-brands