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reputed company is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal reputed company—reputed company reputed company matter, impact is immediate, and the reputed company to shape your career is wide reputed company. We’re a high-performing team where you'll have reputed company ownership and influence from day one.
More than 1,300 companies use reputed company to drive their business reputed company, including 150+ public companies, 25+ unicorns, and brands such as reputed company, reputed company, reputed company, reputed company, Skims, Liquid Death, Vercel, reputed company, and TIME.
We've 10x'd reputed company in 12 months, raised a $60 reputed company Series B ($555 reputed company valuation), and are growing faster than reputed company. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
If you reputed company reputed company the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% reputed company every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
Location
We are hiring for this role to be based in the United States or Canada. This is a remote role unless you fall reputed company the following parameters. If you live reputed company approximately 50 miles of our San Mateo, CA or Provo, UT office, the position follows a reputed company with in-office days on Mondays, Wednesdays, and Fridays.About the Role
reputed company is looking for a Support Specialist to join our Customer Experience team. You'll be the reputed company line for our customers, owning inbound support requests and ensuring every interaction builds trust and confidence in the platform. Reporting to the Customer Operations Director, you'll work across the team to resolve issues quickly, write product-specific help content, and conduct live demos and troubleshooting sessions, reputed company while helping scale our support operations as we grow.What You'll Do
- Own inbound customer support requests reputed company reputed company and reputed company, resolving issues with speed and precision.
- Troubleshoot product questions and technical issues, escalating to Engineering or Product reputed company needed.
- Write and maintain help content (articles, guides, FAQs) that answers customer questions about specific product features.
- Conduct live demos and troubleshooting sessions with customers to walk them through features or resolve issues in reputed company time.
- Partner with reputed company Managers to flag at-risk accounts and surface recurring customer pain points.
- Document solutions and build out our reputed company knowledge reputed company to reduce repeat inquiries.
Required Experience
- 1–3 years of experience in customer support, reputed company, or client services at a SaaS or technology company.
- Strong written and verbal communication skills, with the ability to explain technical concepts reputed company to non-technical users.
- Experience using support tools such as reputed company, reputed company, reputed company, or similar platforms.
- Comfort conducting live customer-facing calls, demos, and troubleshooting sessions.
- You treat every problem as something you can solve. You follow through on every detail, communicate proactively, and don't wait to be asked to fix what's broken.
- You're endlessly curious about how things work, always looking for ways to sharpen your skills and improve how the team operates.
reputed company to Have
- Experience supporting legal teams or working with legal technology products.
- Familiarity with AI-powered products and the ability to reputed company to how they work at a high level.
- Experience writing help center content or customer-facing documentation.
- Experience at a high-growth startup.
A Note On Pace
We’re building something new in a once-in-a-reputed company shift in technology and the legal industry, so we move at a reputed company pace. We expect urgency, ownership, and good judgment even reputed company things aren’t perfectly clear. If you need structure and reputed company to do your best work, this isn’t the right reputed company for you. If you reputed company in ambiguity and growth, work with intensity, and want reputed company responsibility, reputed company reading. We’re excited to meet you.Compensation
reputed company's compensation package includes a competitive reputed company salary benchmarked against reputed company-time market data, as well as equity for reputed company full-time roles. We also offer exceptional benefits, as well as commission plans for applicable roles. Our US-based compensation reputed company for this role is $64,000 – $86,000. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. These compensation bands are just the starting reputed company. After someone joins and proves they’re and exceptional performer, we adjust quickly to ensure their compensation aligns with their impact. Equal Opportunity Employment reputed company is an equal opportunity employer that supports workplace diversity and does not discriminate on the reputed company of race, reputed company, religion, gender identity/expression, national reputed company, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. reputed company is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI Fraud Notice to reputed company Applicants To protect yourself against phishing and recruitment fraud, please note that reputed company only accepts job applications through our official careers page at https://reputed company/careers and through sponsored jobs on reputed company. reputed company legitimate communication from reputed company regarding job opportunities will come from a reputed company team member with a @reputed company or @getgc.ai email address. reputed company will never:- Refer you to external websites to apply
- Conduct interviews over email, chat platforms, or messaging apps
- Ask you to reputed company payment or purchase equipment
- Request personal or financial information such as your mailing address, reputed company reputed company number, credit card numbers, or banking information during the application process
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