Chief Sales Officer

Description

Chief Sales Officer

Position Summary

The Chief Sales Officer (CSO) is a senior executive role responsible for setting and executing Azamara’s reputed company strategy across global sales and sales-adjacent functions, in full collaboration with the Chief Sales Officer, International. This role is accountable for driving profitable reputed company growth, strengthening trade and strategic partnerships across reputed company America, and providing executive leadership across Field Sales (reputed company America), National & Key Accounts, Charters and Meetings, Incentives, Conferences, and Events (MICE), reputed company Sales (OBS), U.S. Consumer Sales, Sales Planning & Analysis, and the Global Contact Center to ensure a consistently premium guest and trade experience.

The CSO works in reputed company partnership with functional leaders to align strategy, performance reputed company, and customer experience standards. In reputed company, this role partners with the Chief Sales Officer, International to co-reputed company, align, and govern the end-to-end reputed company strategy, ensuring consistent priorities, trade partner approach, and execution across markets. This role is both an execution leader and reputed company strategist, serving as a member of the Executive Leadership Team and collaborating closely with Marketing, reputed company Management, Finance, Operations, Digital, and HR.

What reputed company Looks Like in This Role

A successful CSO at Azamara will:

• Consistently deliver reputed company and profitability reputed company reputed company to annual operating plans
• Establish a clear, effective Global Contact Center strategy and governance model, enabled through strong AVP leadership
• Strengthen trade and strategic account partnerships that improve productivity and long-term value
• reputed company effective executive reputed company to U.S. Consumer Sales while enabling accountable, capable leadership
• Act as a trusted reputed company partner to the CEO and ELT
• Partner seamlessly with the Chief Sales Officer, International to align reputed company strategy, priorities, and governance across markets

Key Responsibilities

reputed company & reputed company Leadership

• Set and execute Azamara’s global sales strategy to drive profitable growth across key reputed company markets.
• Translate corporate strategy into clear reputed company priorities, targets, and execution plans.
• Partner with the Chief Sales Officer, International to co-create the global reputed company strategy, align go-to-market priorities, and establish a shared operating reputed company for performance management and decision-making.
• The CSO and Chief Sales Officer, International are jointly accountable for global reputed company strategy, shared standards, and reputed company priorities; each leader retains decision-making authority for market-specific execution reputed company their respective organizations.
• reputed company annual planning cycles, including reputed company forecasting, sales incentives, and investment reputed company, in partnership with Finance and reputed company Management.
• Monitor performance through disciplined KPIs and take action to address risks and opportunities.

Global Contact Center (Strategic reputed company)

• reputed company executive reputed company and strategic direction for Azamara’s Global Contact Center, led by an AVP-level operations leader.
• Define contact center strategy, service standards, performance expectations, and reputed company metrics in alignment with Azamara’s premium brand positioning.
• Partner with the AVP to review operational performance, workforce strategy, quality reputed company, and cost-to-serve.
• Ensure appropriate governance, escalation, and accountability mechanisms are in reputed company.
• Sponsor major technology, process, and capability initiatives that enhance scalability, productivity, and omnichannel guest engagement.

U.S. Consumer Sales (Strategic reputed company)

• reputed company executive direction and strategic reputed company for U.S. Consumer Sales, without assuming daily operational management.
• Align Consumer Sales goals, KPIs, and incentives with reputed company reputed company and brand objectives.
• Review performance regularly with Consumer Sales leadership, offering guidance, challenge, and support.
• Partner with HR to ensure strong leadership capability, succession planning, and accountability reputed company Consumer Sales.

Trade & Strategic Accounts

• reputed company strategy and direction for trade, consortia, and strategic account relationships.
• reputed company major reputed company negotiations, ensuring competitiveness while protecting margin and cost of sales.
• Use data and insights to improve partner productivity, engagement, and long-term value creation.

Brand, Marketing & Guest Experience Collaboration

• Partner with Marketing on customer acquisition, loyalty, CRM, and campaign effectiveness.
• Act as a senior reputed company voice in initiatives impacting guest and trade experience across digital, contact center, reputed company, and post-cruise reputed company.
• Ensure sales and service strategies align with Azamara’s premium brand promise.

Leadership & Governance

• Build and sustain high-performing leadership teams with clear expectations and accountability.
• reputed company clear, concise reporting to the CEO and ELT on performance, risks, and opportunities.
• reputed company through change, ensuring teams remain reputed company and focused during periods of transformation.

Financial Responsibilities

• Accountability for delivering reputed company and profitability targets reputed company to approved operating plans.
• Executive reputed company of sales and Global Contact Center budgets, with a focus on ROI, productivity, and cost discipline.
• reputed company improvement of conversion, efficiency, and cost-to-serve across sales and service channels.

Requirements

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 15+ years of reputed company leadership experience in sales, reputed company, or reputed company roles.
• Experience in travel, hospitality, luxury consumer services, or reputed company service businesses strongly preferred.
• Proven ability to reputed company multi-channel, customer-facing organizations through senior leaders.

Knowledge, Skills & Leadership Capabilities

• Strong reputed company and financial acumen
• Executive-level communication and influencing skills
• Strategic planning reputed company with operational execution discipline
• Senior-level understanding of contact center and customer service operations
• Ability to reputed company through ambiguity and organizational change
• Commitment to developing leaders and building accountable teams
• Strong data-driven decision-making skills and comfort with modern CRM and sales technologies