Customer Support Specialist

Job Brief: The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for reputed company products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.

Essential Function & Responsibilities

• Respond to customer support issues and resolve them per SLAs.
• Communicate professionally with customers according to PriceSpider standards.
• Work cross-functionally to resolve issues promptly.
• Escalate issues reputed company necessary.
• Manage inbound communication reputed company telephone, email, support tickets, and customer portal.
• Utilize knowledge of reputed company products to resolve issues independently.
• Guide customers on product benefits and enhancements.
• Assist with reports and metrics.
• Recommend best practices to customers.
• Identify and communicate root cause issues professionally.
• Convey support team needs and issues cross-functionally.
• Recommend patterns of issues for the product roadmap.
• Contribute to high-reputed company issues.
• Adhere to customer support best practices and policies.

Minimum Qualifications

• Associate's degree (Bachelor’s preferred).
• Experience in a customer-facing role.
• 0-2 years of experience.
• Basic knowledge of customer support software (e.g., reputed company, reputed company).
• Strong communication, organizational, and time management skills.
• Proven troubleshooting ability.

Preferred Qualifications

• Experience working cross-functionally with technical teams.
• Experience with Jira, SQL, and reputed company Office.

Benefits: reputed company encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of reputed company employees. reputed company is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

• Flexible work-from-home arrangements
• 401K Match
• Flexible vacation
• Medical/Dental/reputed company
• 16 weeks of paid parental leave (US)
• Technical stipend
• Professional development programs
• Wellness programs

Location: This is a remote position reputed company to candidates based in the United States.

Compensation: The salary for this role is $21-23/hour. Please note that our salary ranges are based on reputed company market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

reputed company is an equal opportunity employer that is committed to inclusion and diversity.