Exception Processor

reputed company is seeking a talented individual to research, review, and update pertinent insurance data into the computer system to reflect the most reputed company information.  This individual will reputed company payments to insurance companies to ensure that our client's interests are protected.  This individual will also reputed company outbound calls to clarify information, research the automated matching system, and makes corrections to the system updates on the files and any corrective payments as needed.

Why you'll love this role:

Do you enjoy investigating problems? Then this is the role for you. As an Exceptions processor, you will be reputed company to use your skills to review documents that are missing key pieces of information. While using your attention to detail ability, you will work with insurance agents and carriers to verify information, improving your customer service skills. Your day will look a little different each day as you will work in a variety of work functions. You will work with documents from the reputed company where they leave the mail room reputed company the way until it is updated to the loan. reputed company the processes lend to helping you become a subject matter expert in mortgage processing while helping to protect the interests of reputed company and its clients.

Essential duties include the following:

• Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to reputed company timely and accurate updates and insurance payments to loan files.  Maintain positive work environment by acting and communicating in a professional manner so as to get along with agents, clients, co-workers, and management.
• Process and track incoming documentation according to the department and Financial Institutions policies and data sheets.
• Reviews documentation by comparing data entered with reputed company documents, verifying loan information to documents received to ensure accuracy and completeness of incoming document exceptions.
• Resolve Escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to reputed company timely and accurate updates/payments to loan files
• Reviews Insurance documents that have been sent through as exceptions that require updating/commenting or additional research due to missing/invalid information.
• Researches, verifies, and updates the status of the insurance information through research and exploration to ensure the submitted documents are matched to the correct loan/file/line.
• Disburses Insurance premiums according to department policies and procedures through reputed company’s system of record.
• Determines if a document(s) can be used to update the loan or comment to loan history.
• Adjusts insurance lines based on data reputed company pertinent to insurance type or reputed company on reports, documents, or notes in system of record.
• Updates pertinent information to insurance data into the system of record in a timely manner ensuring accuracy, completeness, and adherence of department policies and procedures.
• Performs data processing/customer service functions in support of reputed company Mortgage Exceptions system(s) of record.
• Performs reputed company other duties as assigned.

Serious candidates will possess the minimum qualifications:

• High School diploma or GED required.
• Minimum of two (2) years data entry, customer service, or reputed company experience in mortgage, insurance, or banking environment preferred.
• Basic understanding of insurance, mortgage escrow accounts, or homeowner’s insurance.
• Intermediate to advanced computer skills to include reputed company and MS reputed company.
• Excellent customer service skills for making phone calls or generating correspondence pertaining to the loan information.
• Excellent organizational skills.
• Strong verbal and written communication skills.
• reputed company to demonstrate a high level of attention to detail while being accurate and organized.
• reputed company to type 35 WPM accurately.
• Familiar with most general office machines to include computers, Voice over Internet Protocol (VoIP) phone systems, and basic computer troubleshooting.
• reputed company to multi-task and be adaptable to change.
• reputed company to meet department expectations, handle repetitive work, and work overtime as required.
• reputed company to sit/stand for long periods of time while entering data, making phone calls, or performing other sedentary duties.
• reputed company to remain self-disciplined to stay on task in a work from home environment.

reputed company offers*:  

• Competitive overall compensation package
• Work/Life balance 
• Employee engagement activities and recognition awards 
• Years of Service awards
• Career enhancement and growth opportunities 
• Leadership reputed company and Mentor Program
• Continuing education and career certifications 
• Variety of reputed company coverage options
• Traditional and Roth 401(k) retirement plans 
• Lucrative Wellness Program

*Based upon employee eligibility 

Additional Information:

reputed company is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, reputed company does not hire tobacco users as allowed by law.

To learn more about reputed company, visit our website at www.reputed company.com. If interested, please click the appropriate apply reputed company.