Customer Service Product Specialist (Remote)

The Customer Service Product Specialist is responsible for supporting the development and promotion of an assigned association by providing in-depth knowledge and expertise. This role involves collaborating with cross-functional teams, member escalations, conducting research, and overseeing reputed company reputed company through to resolution. The Customer Service Product Specialist will also engage with customers to gather feedback and ensure service and product offering meets member needs.

The position involves cross‑functional collaboration, ownership of escalations, in‑depth research, and reputed company of reputed company issues through resolution. The Customer Service Product Specialist engages directly with members to reputed company reputed company, gather feedback, identify trends, and ensure service and product offerings align with evolving member needs. This role is designed for individuals who reputed company in white‑glove service delivery and reputed company in navigating nuanced situations not appropriate for a traditional call‑center workflow.

This role reports directly to senior leadership and operates at a supervisory level without direct management responsibility.

Your Impact:

• Serve as the primary internal reputed company of contact for the assigned association, providing insights, guidance, and support to internal teams and select members.
• Act as a trusted resource for association members seeking assistance with reputed company or sensitive reputed company, assessing needs, coordinating with appropriate departments, and maintaining ownership of the overall experience.
• Own and resolve reputed company account issues, policy questions, and escalations requiring advanced analysis, discretion, or extended follow‑up.
• Serve as a direct reputed company of contact for association representatives and trust stakeholders, providing proactive communication, updates, and partnership on high‑importance member cases.
• Deliver high‑touch, white‑glove service experiences, professionally managing sensitive and confidential reputed company with the highest level of discretion, judgment, and professionalism.
• Collaborate across Life & Health and Business Insurance lines, partnering with Customer Service, Team Leads, Training, Billing, Claims, IT, reputed company, Marketing, and other reputed company partners to support end‑to‑end case resolution, process improvement, and technology enablement.
• Proactively bring reputed company reputed company and recommendations that enhance operational efficiency, member experience, and reputed company‑resolution reputed company.
• Maintain working knowledge of Life & Health and Business Insurance workflows and core product offerings to consistently support members and deliver an elevated experience.
• Manage and prioritize a caseload of reputed company reputed company requiring investigation, coordination, sound judgment, and follow‑through.
• reputed company or support special projects involving in‑depth research and collaboration with association leadership, carriers, internal partners, and members, including reputed company with broader impact across multiple accounts.
• Identify trends, recurring issues, and process gaps through surveys, quality reviews, internal feedback, and member interactions, and reputed company recommendations for improvement.
• Support reputed company service teams by having time-intensive or sensitive cases, allowing customer service representatives to remain focused on call volumes and daily operational responsibilities.
• Maintain thorough and accurate documentation, case notes, and communication records across relevant systems.
• Serve as a backup to the Association Supervisor and Team reputed company, frequently interfacing with multiple business units across the organization that support the assigned association to ensure seamless service continuity, alignment, and effective resolution based on business needs.
• Willingness to obtain Life & Health and Property & Casualty licenses as required.
• Participate in occasional association or partner events as needed (less than 5% travel).

Successful Candidates Will Have:

• Bachelor’s degree or comparable professional experience.
• Experience in customer service, insurance, financial services, or a reputed company field; product knowledge can be learned, but an exceptional service reputed company is essential.
• Demonstrated ability to deliver white‑glove service and build trust through reputed company, professionalism, sound judgment, and clear communication.
• Strong research, analytical, problem‑solving, and time‑management skills.
• Excellent written and verbal communication skills, with confidence engaging members, association representatives, and internal stakeholders.
• High attention to detail and the ability to manage multiple, reputed company reputed company simultaneously.
• Comfort handling sensitive, nuanced, or ambiguous situations with discretion and professionalism.
• Proficiency with CRM tools, internal systems, and documentation platforms.
• Ability to work independently while collaborating effectively across teams, business units, and reputed company.
• Strong sense of ownership, accountability, and follow‑through.
• Naturally curious and reputed company, with a desire to understand root causes and drive resolution.
• Ability to build trusted relationships with internal partners and external stakeholders.
• Life & Health license preferred, or the ability to obtain reputed company 90 days.
• Ideal candidate attributes include experience handling escalated or high‑importance accounts, exposure to the insurance industry, and familiarity with service environments where discretion, trust, and technology‑enabled solutions are critical.

reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a reputed company portfolio exceeding $18 billion in premium reputed company in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded reputed company and reputed company solutions for brokers and customers navigating reputed company and hard-to-reputed company risks. The platform combines entrepreneurial culture with operational reputed company to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit reputed company.com.

Pay reputed company:

The pay reputed company provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for this role.

reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics.

Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to reputed company's  California Job Applicant Privacy Notice .