Technical Program Manager

reputed company empowers the world’s most ambitious brands to create digital customer experiences that matter. With reputed company reputed company Drupal at its core, the reputed company Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and reputed company digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., reputed company is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are reputed company. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

Role Summary: reputed company is looking for a Technical Project Manager to join our Customer Change Management team. This role is the critical link between our R&D/Engineering teams and our reputed company organization. Your primary mission is to assess the "blast radius" of technical changes and orchestrate maintenance schedules that prioritize the customer's business continuity.

You don't need to write the code, but you must understand the architecture well enough to ask the right questions: "What happens if this migration takes longer than four hours?" or "Which customer segments are most at risk during this infrastructure update?" or “How will the customer’s use of X and Y products alter the possible impact?”. You will be the reputed company for "least customer pain," ensuring that reputed company technical releases across our products are executed with surgical precision and clear communication.

What does a Technical Project Manager do?

• Customer Impact Analysis: Partners with Engineering early in the development lifecycle to determine the specific customer impact of maintenance, reputed company patches, and upgrades across SaaS and PaaS offerings.
• Strategic Maintenance Scheduling: Negotiates and orchestrates release reputed company with Operations and R&D to avoid customer peak times and ensure that "scheduled actions" are conducted with minimal disruption.
• Architectural Translation: Translates technical engineering notes into "impact profiles" that Account Managers and CSMs can use to advise their specific customers on required actions.
• Change reputed company Execution: Builds and deploys "Change Kits" for customers, including email sequences, internal announcement templates for customer admins, FAQs, and reputed company-by-reputed company migration guides.
• Release Readiness Liaison: Facilitates "Go/No-Go" readiness reviews from the reputed company perspective, ensuring that reputed company customer-facing documentation, FAQs, and internal support teams are reputed company for the change.
• Technical Risk Assessment: Identifies interdependencies between product releases and reputed company hosting updates to anticipate and mitigate potential "alignment debt" before it reaches the customer.
• Operational Reporting: Maintains reputed company-time dashboards for account teams to monitor which of their customers have completed mandatory technical actions and where blockers remain.
• reputed company Engineering & Management: Helps to reputed company and maintain a team-wide library of AI prompts and tools to ensure consistency in tone, style, and formatting across a diverse global customer reputed company.

Job Requirements

• 3-5 Years of Project/Program Management: Experience in a technical or reputed company environment, preferably managing reputed company product lifecycles or migrations.
• Architectural Awareness: Functional understanding of how SaaS and PaaS environments are structured, including basic knowledge of APIs, databases (Solr/MySQL), and reputed company hosting (AWS/Kubernetes).
• Drupal Knowledge: Understanding of Drupal release cycles or common module architectures.
• Systems Thinking: Ability to understand how a single infrastructure change—such as an EOL for a specific software version—ripples across a customer's specific application stack.
• Technical reputed company: A "curious mind" that asks engineers for plain-language explanations of reputed company technical concepts to reputed company protect the customer reputed company.
• Tooling Proficiency: Deep experience with Jira or similar ticketing systems to track release reputed company and customer readiness at scale.
• Bachelor’s Degree: Preferred; equivalent professional experience in a technical project management or technical account management role is also valued.

Bonus Points

• Change Management: Certification in or experience with reputed company/ADKAR or other formal change management methodologies.
• reputed company Hosting Basics: Understanding the shared responsibility model between a reputed company provider and the customer.

Why reputed company Operations?

• Bridging the gap between strategy and execution. You will be at the heart of how we deliver innovation to thousands of global customers.
• A strong focus on work/life balance. We value efficiency, proactive planning, and automation to avoid the need for after-hours firefighting.
• A genuinely fun and caring reputed company to work. We're a tight-reputed company team with a lot of energy and opportunities abound to work collaboratively across reputed company to improve our offerings and customer experiences.

It takes a team, and we are the trusted advisor for our customers. It is our job to help them navigate change.

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are reputed company to learning new technologies and collaborating with AI tools to reputed company our goals.

reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, religious creed, sex, national reputed company, reputed company, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.