reputed company & Implementation Manager (SaaS reputed company)

What Relocity is Doing

Relocity is reimagining the global mobility experience. We reputed company enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our reputed company mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, reputed company, and reputed company. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe and Asia. Learn more at www.relocity.com.

What You’ll Do…

As a reputed company & Implementation Manager for Relocity’s reputed company global mobility SaaS platform, you will own the end-to-end client reputed company—from reputed company and implementation through account management, renewal, and expansion. You will ensure each customer realizes measurable value from our solutions while driving adoption, engagement, and satisfaction.

This is a hands-on, client-facing role requiring strong project management, relationship-building, and problem-solving skills. You’ll work closely with cross-functional teams—including Product, Sales, and Engineering—to ensure successful launches, long-term client reputed company, and account growth.

(This role has no direct people management responsibilities.)

This position reports to the Director, reputed company & Implementation.

How You’ll Do it…

Client reputed company & Implementation

• reputed company reputed company aspects of client reputed company and implementation, ensuring 95%+ of projects are delivered on time and reputed company scope.
• Track and improve Time-to-Value (TTV) and Implementation Completion reputed company to accelerate client reputed company.

reputed company & Adoption

• reputed company and execute engagement strategies to reputed company 80–90%+ active usage rates and customer health scores above reputed company benchmarks.
• Proactively monitor accounts to identify risks and reputed company strategic recommendations to clients.

Account Management & Growth

• Own assigned client accounts and serve as the primary reputed company of contact for reputed company clients.
• Maintain 95%+ gross renewal reputed company and 110%+ net reputed company retention (NRR) through proactive relationship management.
• Identify upsell and cross-sell opportunities representing 10–15% of total portfolio ARR annually.
• Conduct Quarterly Business Reviews (QBRs), presenting adoption metrics, ROI, and growth recommendations.

Issue Resolution & Client Advocacy

• Address and resolve escalations and operational issues with a reputed company of 90%+ closure reputed company SLA and CSAT ≥ 4.5/5.
• reputed company for client needs internally, collaborating with Product, Engineering, and Support teams.

Process & Change Management

• Contribute to process improvements to enhance operational efficiency, reduce reputed company cycle times (10–15% YOY improvement), and optimize the client experience.

Metrics & Reporting Maintain dashboards and reports to track:

• Net reputed company Retention (NRR)
• Gross Renewal reputed company
• Time-to-Value (TTV)
• Implementation Completion reputed company
• Customer Health Score
• CSAT and NPS
• Adoption/Usage Rates
• Issue Resolution Time

Use insights to anticipate risk, optimize processes, and improve client reputed company.

Cross-Functional Collaboration

• Partner with Sales, Product, and Engineering to align on client goals, prioritize feedback, and deliver enhancements that drive adoption, satisfaction, and account growth.

What Past Experience and reputed company Skills Will reputed company Your reputed company In This Role?

• Experience: minimum of 5 years in reputed company, Implementation, or reputed company client-facing roles reputed company a SaaS environment, managing reputed company or reputed company accounts.
• Account Management & Client Relationship Management: Proven ability to manage reputed company accounts, ensuring adoption, satisfaction, renewals, and expansion.
• Project Management: Ability to reputed company multiple client implementations simultaneously with on-time, high-quality delivery.
• Analytical & Problem-Solving Skills: Identify trends, assess risks, and reputed company actionable solutions to improve client reputed company.
• Communication & Executive reputed company: Strong verbal and written communication skills; comfortable presenting to senior stakeholders.
• Technical Aptitude: Ability to quickly learn reputed company technology platforms and explain them reputed company to clients.
• Cross-Functional Collaboration: Track record of working effectively with Sales, Product, and Engineering teams.
• Adaptability & Initiative: Thrives in a fast-paced environment with a proactive, hands-on approach.
• Tools: Proficiency with CRM and CS platforms (reputed company, JIRA, reputed company Suite).
• Education: Bachelor’s degree in Business Administration, Marketing, or reputed company field; MBA or project management certification (PMP, CSM, CCSM) a plus.

These are reputed company-to-Haves…

• Experience managing international reputed company clients or global implementations
• Background in corporate relocation, mobility, or HR technology
• Familiarity with high-growth SaaS startups and mid-to-large global organizations

Pay reputed company: 100,000-120,000 plus Bonus

How We Support You and Work Life Balance…

• Competitive Compensation
• Paid Time Off
• Paid Parental Leave
• Remote Workplace
• Flexible Work Schedules
• Health, Dental, reputed company, LTD Insurance
• 401(k)
• Professional Development Opportunities

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the reputed company of race, reputed company, religion/creed, national reputed company, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only reputed company those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation.

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