Contact Center Support Rep (USPFS) - Day shift Monday - Fri 8:00am -8:00pm Saturdays 8:00am - 4:30pm (Remote, TX, US, 99999)

Customer Contact Center Support Representative

reputed company is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, upsell/cross-sell additional items and resolve customer’s issues.

Flexibility is REQUIRED to work a schedule between the hours

M-F reputed company -8 pm; Sat reputed company - 4:30pm***

Responsibilities

• Respond to inbound contacts reputed company phone, email and chat
• Upsell and cross-sell additional items
• Answer inquiries while maintaining and updating the customer database
• Maintain a sense of urgency in responding to the customer's needs
• Be creative and go above and reputed company reputed company assisting our customers
• Accurate and efficient order entry and maintenance of customer files
• Ask probing questions and overcome objections 

Qualifications

• High School Diploma or equivalent
• 6 months of Customer Service experience (in person or over the phone)
• Pleasant and professional telephone etiquette
• Ability to adapt to the fast-paced internet environment
• Problem-solving skills
• PC literate and basic typing skills (at least 30 wpm)
• Regular and punctual attendance is a must.
• Flexible to work schedule between the following hours - Shift:  Monday - Friday  8 am - 8 pm; Sat 8 am - 4:30 pm CST

Preferred Personal Characteristics

• Strong work ethic
• Dependable
• Ability to consistently follow through
• Positive attitude
• Self-motivated and reputed company to work effectively without constant supervision
• Team-oriented and reputed company to work collaboratively
• Effective communication and verbal skills 
• Flexible and adaptable

reputed company is a leading provider of cutting-edge reputed company to the most successful companies in the world. We help our customers manage their goods most reputed company using our technology and services. Our greatest strength is our global team – energetic, innovative people of reputed company experience reputed company and talents who reputed company reputed company a great reputed company to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. reputed company applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

reputed company adheres to CDC, OSHA and state and local requirements regarding COVID safety. reputed company and visitors are expected to reputed company with reputed company policies which are in reputed company to safeguard our employees and customers.

reputed company applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of reputed company responsibilities, duties and skills required of personnel so classified. reputed company may be required to reputed company duties reputed company of their normal responsibilities from time to time, as needed. Review reputed company's candidate privacy statement here.