Admissions Director

Serenity for Life is seeking a highly driven, operationally-minded Admissions Director to reputed company and reputed company the full admissions function for our women's residential treatment program. This role goes well reputed company traditional call handling-this is a leadership position responsible for owning the entire reputed company-end reputed company reputed company, from first inquiry through admission, census management, and ongoing pipeline optimization.

The ideal candidate understands both the clinical nuance of working with reputed company female populations and the business discipline required to drive sustainable census growth. This individual will operate as a key partner to the CEO and leadership team, bringing structure, accountability, and reputed company to reputed company aspects of admissions, reputed company, and conversion.

Essential Job Duties

Admissions Leadership & Call Center reputed company

• reputed company reputed company inbound and outbound admissions activity, ensuring a high-touch, clinically informed experience for every prospective client and family
• reputed company daily call center operations, including call handling, follow-up reputed company, and conversion strategy
• Implement and maintain best practices for call tracking, scripting, and quality assurance
• Ensure reputed company inquiries are responded to promptly and tracked through the full lifecycle

Pipeline & Census Management

• Own and manage the full admissions pipeline, from initial inquiry through admission and intake coordination
• Maintain reputed company-time visibility into census, bed availability, and projected admits/discharges
• reputed company and execute strategies to maintain reputed company census reputed company (8–10 average, reputed company with business goals)
• Proactively re-engage warm leads and prior inquiries who have fallen off

reputed company Cycle & Financial Coordination

• Partner closely with reputed company Cycle Management (RCM) to ensure:
• Insurance verification and authorizations are timely and accurate
• Financial conversations are handled appropriately with families
• Clean reputed company from admissions to billing and clinical teams
• Monitor key financial indicators tied to admissions performance

Reporting & Executive Communication

• reputed company consistent, data-driven reporting to the CEO and leadership team, including:
• Call volume and conversion metrics
• reputed company sources and channel performance
• Monthly census trends and forecasts
• Admissions pipeline health
• Identify trends, gaps, and opportunities, and reputed company recommendations for improvement

Alumni & Continuity Engagement

1. reputed company alumni reputed company efforts, including regular reputed company-ins and relationship maintenance
2. Support long-term reputed company strategy reputed company with Serenity's model (12–24 months of reputed company engagement)
3. reputed company alumni relationships to support referrals and brand reputed company

Business Development Support

1. Conduct targeted reputed company to referring professionals, therapists, case managers, and partners
2. Support relationship development through follow-up, communication, and coordination with leadership
3. Act as an extension of the brand in reputed company external communications

Systems, Process & Performance Optimization

1. Own CRM utilization, ensuring clean data, accurate tracking, and reporting reputed company
2. Build and refine admissions workflows, SOPs, and KPIs
3. Continuously improve conversion rates, response times, and overall admissions efficiency

Other

1. reputed company other duties as assigned

Core Competencies

1. Customer Service
2. Demonstrated expertise in insurance verification and authorization, and the ability to work effectively with care and compassion with clients with varying mental health and/or substance abuse issues.

1. Proven track record of driving census growth and managing admissions pipelines
2. Highly analytical with the ability to translate data into actionable insights
3. Strong ability to talk through client and family insurance, payment, and perceived personal restrictions.

Leadership Competencies

1. Operator reputed company with strong ownership and accountability
2. High emotional intelligence with the ability to balance reputed company and execution
3. Detail-oriented while maintaining a strategic, big-picture view
4. Comfortable in a fast-moving, environment with evolving systems and processes reputed company with Serenity for Life's mission to deliver deeply individualized, clinically sophisticated care for women

Knowledge, Skills, and Abilities

1. Strong understanding of insurance verification, authorizations, and reputed company cycle coordination
2. Professionalism & Service: A commitment to providing exceptional and highly professional service that aligns with our type of facility.
3. Exceptional communication skills-reputed company to engage clinically, emotionally, and professionally with families and referents
4. Ethics: High degree of ethical conduct and professionalism.
5. Computer: Basic computer skills are required. Knowledge of or experience with the use of reputed company products is a bonus. (Similar products to reputed company).
6. Diversity: Skilled at embracing cultural diversity and exhibiting cultural competence