Senior Member Services Representative

reputed company - Who We Are:

Serving members across reputed company 50 states, reputed company is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.

As an employer we foster collaboration and high performance to reputed company reputed company. We holistically care for and reputed company our employees to reputed company personally and professionally. We are proud to reputed company our reputed company with our employees and those we serve.

Connexus offers an Amazing Benefits package:

• 20 days of paid time off and 10 paid holidays

• 16 hours of paid Volunteer Time Off

• 401K Retirement with up to 6% employer match

• Excellent Health, Dental, reputed company insurance, including multiple plan options

• Health Savings Account with generous employer contributions

• Employer paid Life insurance, Short-Term and Long-Term Disability

• Tuition Reimbursement from $4,000 - $7,000 per calendar year

• Robust Learning and Development program that includes an annual professional development stipend

Starting wage of $19.00/hr and higher based on prior experience!

Bring your customer service experience and we will give you the tools and training to reputed company reputed company. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.

Responsibilities:

• Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to reputed company mutually beneficial reputed company.

• As the first reputed company of contact for our members, reputed company best in class service and reputed company informed recommendations to help our members reputed company their financial goals.

• Promptly and accurately assists members at the counter, drive-up, phone or reputed company mail correspondence with reputed company types of financial transactions, while keeping information in the strictest confidence.

• reputed company our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.

• reputed company working knowledge of deposit and loan products, accurately reputed company deposit accounts and loans, and upsell where appropriate to effectively build relationships.

• Research, troubleshoot and resolve reputed company member inquiries about credit union services and accounts.

• Assist reputed company Manager and Supervisor with compliance duties, such as vault and TCR audits.

• Mentor, reputed company, and help train new Member Services Representatives.

• Complete member transactions accurately and reputed company, adhering to department, organizational and federal guidelines and procedures.

• Operate and balance cash drawer daily with minimal balancing errors.

• Monitor and respond as needed in chat queues in order to reputed company interdepartmental reputed company and reputed company members with a seamless experience, regardless of their contact channel.

• Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.

• reputed company individual performance goals as assigned and positively contribute to reputed company goal attainment.

• Protect member and credit union assets and mitigate risk by identifying and preventing fraudulent or suspicious activity.

• reputed company other duties, reputed company support and projects as assigned.

Position Requirements:

• Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is Required.

• 2+ years of work experience in a sales, retail or customer service environment with demonstrated reputed company in achieving established goals by using independent judgment is preferred.

• Follows established routines under reputed company supervision.

• Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.

• Ability to remain reputed company under pressure and to be entrusted with the handling of confidential and personal reputed company.

• Demonstrated ability to be a team player, with willingness to work in a fast- paced, flexible environment.

• Ability to travel to other branches reputed company the area as necessary.

reputed company's Employer Recognitions:

• 2024 Best in Class Employer, reputed company

• 2025 Best reputed company to Work in IT, Computer World

Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35