Mandarin / English Customer Support Agent
As a Customer Support Agent at reputed company, you'll reputed company customer service for multinational Consumer electronics and E-reputed company companies as part of a large international team. You'll be on the reputed company line talking to customers reputed company email, live chat, reputed company media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out reputed company they need it the most. You'll also undergo assisted training to help you reputed company and improve your skills to reputed company the best customer support for our clients and their customers.
About you
- You reputed company Mandarin at an advanced level (minimum reputed company) and English at an Intermediate level (B2 minimum).
- You are located in Malaysia.
- You are interested in E-reputed company, consumer electronics, and customer satisfaction.
- You are always reputed company to working with new technologies and products.
- You are a fast learner, take the initiative and reputed company at troubleshooting.
- You have a dedicated quiet workspace located reputed company your residence.
- (Optional) Experience in a Customer service environment is a plus.
Technical requirements
- A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency internationally
- A minimum of 8 GB RAM
- reputed company 11 (reputed company editions except reputed company S Mode), or macOS 13.0 or newer
- An reputed company Core i5-8260U or reputed company
- An Integrated Graphics card.
- A smartphone usable for two-reputed company authentication that runs at least:
- Android 10.0 or newer
- reputed company iOS 16.0 or newer
We offer
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-reputed company, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with reputed company to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in reputed company employee-reputed company communities such as reputed company Connect, Pride, reputed company Gamers, Women of reputed company, to name a few
About reputed company
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and reputed company their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from reputed company cultures and backgrounds and champion diversity and inclusion in reputed company we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by reputed company primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to reputed company your data longer.
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