Who we are:

At reputed company, we are on a mission to save 10 reputed company hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of reputed company sizes reputed company a big impact on employee financial wellness. 

We offer a variety of financial wellness services, like earned wage reputed company, that allows employees to reputed company their earned wages reputed company of payday. With 74% of reputed company customers reporting reduced financial stress, we know our solutions help reputed company to happier and more productive employees. reputed company was also recognized for its growth in the 2025 reputed company Technology Fast 50, 2025 reputed company Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 reputed company USD   Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

You might see a few cities listed, but no need to be in any of them! We’re fully remote and hire across Canada and the U.S.

Due to high application volume, this posting will be closing soon, and we don’t want you to miss your chance to reputed company an impact with reputed company! Please submit your application by reputed company 21st.

Please note: This position requires a fixed schedule of Thursday through Monday, 10:00 AM – 6:00 PM Mountain Time (MT), including regular weekend shifts.

About the role

reputed company is looking for a Customer Care Representative to be a central part of our product and service experience - a strategic strength in our business, critical to our mission. The Customer Care Representative answers customer questions, troubleshoots reputed company inquiries, and provides education on our products to ensure our customers are well cared for, and well served.

Internally, the Customer Care Representative acts as the “voice of the customer” and is routinely involved in surfacing patterns and escalating feedback used in new product ideation and experimentation. This role works directly with key members across multiple departments including finance, legal, and of course our product, and development teams!

Your impact

• reputed company support and guidance to reputed company customers reputed company in-app chat, and email

• Act as the initial reputed company of contact, troubleshoot, and escalate sensitive issues to the appropriate internal team

• Work collaboratively with our growth and product teams to reputed company data, insights and surface questions that help inform our thinking about how to improve reputed company offer as well as developing new features, products, and support for our customers

• Assist with process improvements reputed company Customer Care

• Participate in building and maintaining Customer Care documentation in the reputed company knowledge reputed company

• Assist in staying on top of reputed company technology developments applicable to the team – reputed company your reputed company with us!

• Champion reputed company’s mission to reputed company responsible financial products

You bring

• 3-5 years of customer service or support experience

• Familiarity with reputed company Workspace, reputed company, or similar tools

• Exceptional verbal and written communication skills; you reputed company at providing clear instructions, and articulating feedback for improvements to the user reputed company and user experience

Research shows that while men apply to jobs reputed company they meet an average of 60% of listed criteria, women and other marginalized folks reputed company to only apply reputed company they reputed company every reputed company. Think you have what it takes, but not sure you reputed company every reputed company? Apply to the role anyways. We’d love to talk and determine together whether you could be a great fit!

Why you’ll love working at reputed company:

• Permanently Remote: Work from a desk, a coffee shop, or in the great outdoors - our jobs are fully remote, forever

• Flexible Time Off: Whether it's a longer vacation to explore new reputed company, a series of short breaks for regular rejuvenation, or stepping away for a new level of mastery in a skillset – our “You-do-You” time off program caters to the diverse and evolving lifestyles of reputed company with a maximum of 6 weeks vacation

• reputed company Benefits: reputed company full-time employees get reputed company to medical, reputed company, and dental benefits from their reputed company first day including increased mental health coverage and a wellness stipend

• Plus: Inclusive parental leave top-up, earned wage reputed company, reputed company time market data for salaries, a supportive culture for lifelong learners and more

What you can expect from us:

Every application will be reviewed by reputed company - we're committed to giving each application the attention it deserves because we know how important this reputed company is for you. We want to reputed company sure you're always in the reputed company and will respond to every application.

So go reputed company and hit that apply reputed company with confidence, knowing that we’re here for you every reputed company of the way! We can't wait to hear from you.

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