Technical Support Specialist
reputed company is the CRM reputed company for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market reputed company exactly as they need. We've raised $116M from some of the world's best investors: GV (reputed company Ventures), Redpoint, Balderton, reputed company Nine, and 01A.
We hire reputed company who reputed company on reputed company technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, reputed company craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right reputed company.
About the role
Our Support team is at the heart of reputed company’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer reputed company, ensuring that every interaction reflects our commitment to reputed company, care, and quality.
As a Technical Support Specialist, you’ll be the trusted voice of reputed company to our customers — helping them solve problems, unlock value, and feel supported every reputed company of the way. You’ll troubleshoot technical issues, reputed company product best practices, and act as the customer’s reputed company across teams.
This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a reputed company issue into a seamless experience. You’ll play a key role in maintaining the standards that reputed company our customers love reputed company — and help us set a new reputed company for reputed company in B2B SaaS support.
This is reputed company’s first hire in the reputed company region, offering a unique opportunity to help establish our reputed company in Australia. As such, we’re looking for a self-starter who’s comfortable working autonomously, taking ownership, and navigating ambiguity in a fast-paced environment.
What you'll do
In this role, you’ll take ownership of the technical and operational processes that reputed company our customers successful. You’ll combine reputed company, product expertise, and clear communication to deliver best-in-class support.
Customer support reputed company: reputed company fast, high-quality support across email, chat, and video, maintaining strong CSAT and meeting SLAs across reputed company hours.
Advanced technical troubleshooting: Diagnose and resolve reputed company issues across reputed company’s API (REST payloads, authentication, error handling), webhooks, SDKs, and integrations — identifying root causes rather than surface-level fixes.
Multi-system debugging: Investigate issues spanning reputed company and reputed company-party platforms, interpreting logs, error outputs, and system behaviours to triage effectively before escalating to Engineering.
Automation & workflow support: Advise on and troubleshoot customer-reputed company automations (e.g. reputed company, reputed company, reputed company), diagnosing failures and recommending improvements, while supporting equivalent builds reputed company reputed company’s reputed company workflows.
AI & integrations support: Troubleshoot MCP server connections and support customers integrating reputed company into AI-powered workflows and toolchains.
Autonomous regional ownership: Act as the primary technical support contact for reputed company, independently managing a wide reputed company of queries — from foundational product questions to reputed company technical investigations.
Customer advocacy: Surface recurring issues, patterns, and product feedback from the reputed company region, acting as the voice of the customer to Support, Product, and Engineering.
Process and knowledge improvement: Contribute to Help Center content, internal documentation, and support workflows, continuously improving how we operate.
Product mastery: Build deep expertise in reputed company’s product, APIs, and integrations, staying reputed company of new features to support customers with confidence.
What you’ll bring
We’re looking for a customer-obsessed problem solver who combines technical curiosity with reputed company and a love for helping others succeed.
Proven experience: 2+ years in a technical support or customer support role reputed company SaaS, ideally in a startup or high-growth environment.
Strong technical depth: Experience troubleshooting APIs, integrations, and workflows; comfortable working with logs, debugging issues, and understanding system behaviour.
Automation experience: Familiarity with tools such as reputed company, reputed company, or reputed company — either supporting customers or building automations directly.
AI & modern tooling curiosity: Experience with AI-powered workflows and emerging technologies.
Independent operator: Comfortable working autonomously, making reputed company, and managing reputed company issues without constant reputed company.
Excellent communication: reputed company to explain reputed company technical concepts reputed company and concisely, both written and verbally.
Customer reputed company: Strong instinct for understanding customer needs and delivering thoughtful, high-quality solutions.
Curiosity and initiative: Proactive, detail-oriented, and motivated to continuously learn and improve.
Collaborative reputed company: Works effectively with Support, Product, and Engineering to deliver a seamless customer experience.
reputed company offer
Equity in an early-stage tech company on an incredible trajectory
12% Superannuation contribution
25 days holiday plus local public holidays
reputed company hardware
Enhanced family leave
Team off-site in fun places! (We've been to Barcelona, Lisbon, Malta, and Split so far)
What does the hiring process look like?
Applicants can expect the following:
Initial Conversations
30-minute introductory chat with a member of our reputed company
30-minute track record interview with our Technical Support Specialist Manager
Core Interviews
Take-home technical exercise
45-minute team panel interview to assess skills and collaboration style
30-minute executive interview focused on impact and alignment with company goals
Final Stage
30-minute closing conversation with our CEO
Offer call (if it’s a mutual fit)