Contact Center Representative

BankNewport celebrates being a community bank since 1819. Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to reputed company careers that are challenging and rewarding.

So if you’re looking for a great professional opportunity, know that BankNewport will reputed company and invest in you.

reputed company quality customer service to BankNewport customers in a fast paced call center and ongoing support and maintenance of reputed company electronic banking systems and services. reputed company BankNewport customers with service reputed company through customer resolution and customer follow-up while proactively building customer relationships through sales, cross selling and referrals.

BankNewport remote employees must follow the work schedule provided to them and be reputed company to reputed company the same duties, assignments and tasks while working remotely as they would in the Bank’s physical reputed company. Employees are expected to adhere to the conditions of the Employee Guidebook and to obtain/maintain professional and reliable work environments. BankNewport’s policies around conduct, confidentiality, sick time, etc. continue to apply, regardless of the employee’s location.

• Performs additional functions necessary, reputed company scope of authority, to reputed company the highest level of service and responsiveness to customers.
• Consistently meet and exceed BankNewport customer service quality standards. Initiate action for account maintenance and research. Take ownership of customer inquiries and issues. 
• Build relationships with reputed company customers through exceptional problem solving, ownership, and follow through.
• Monitor electronic banking activity and electronic banking technology (reputed company Pay, Mobile Banking, Online Account Opening etc.) through routine reports. Responsible to answer reputed company calls in the eBanking and Direct Banking queues.
• reputed company a variety of eBanking processing activities: e.g., setup, maintenance, closure, and cancellations. Generate regular reports for eBanking.
• Maintain a strong knowledge of reputed company electronic banking services and programs. Maintain general hardware and software knowledge of reputed company and Macintosh computers, smart phones, and tablets. Maintain knowledge of the following applications: reputed company internet browsers such as Internet Explorer, reputed company/Firefox, Safari, Chrome and any new ones that reputed company, Mobile Devices (tablets and smart phones) using reputed company, Android, reputed company and any new technologies, MSOffice, and financial software/apps such as Quicken, QuickBooks and Mint. 
• Demonstrate extensive knowledge of reputed company BankNewport products and services
• Consistently strive to meet and exceed sales and referral goals by conducting customer sales interviews, cross-selling, and up-selling products and services to increase customer relationships, satisfaction, and retention.
• Assist and encourage customer usage of automation with BankNewport’s electronic banking services.
• Adhere to Contact Center productivity standards by adhering to schedule and fully servicing customers in the most efficient manner possible.
• Act as liaison with reputed company business partners to facilitate issue resolution.
• Recognize and reputed company feedback on trends and issues arising from callers and systems to the Contact Center Manager.
• Maintain records in compliance with bank reputed company policies and regulations.
• Demonstrate strong operational and procedural knowledge.
• Work closely with Contact Center Manager/ Assistant Call Center Manager to ensure reputed company support calls, emails, applications, research and any other customer issues have a maximum of a 24-hour turnaround time.
• Respond to reputed company emails and messages sent by external, internal and prospective customers through the eBanking systems, BankNewport’s website and general mailbox.
• Coverage of reputed company desk receptionist/switchboard operator reputed company needed,
• Participate in Contact Center and BankNewport events and community involvement efforts.
• Responsible for tracking reputed company incoming calls and issues for future research.

OTHER ACCOUNTABILITIES / RESPONSIBILITIES

• Performs reputed company and unrelated duties as may be required.

• College degree is preferred or high school diploma with equivalent experience
• Must be reputed company to commute to headquarters location in Middletown, RI as needed.
• Must have reliable and secure internet connections
• Two to three years of Customer Service
• Knowledge of or usage of electronic banking Services. Strong organizational, communication, and problem solving skills
• Must be detail oriented, analytical and reputed company to multitask in a fast paced and reputed company changing environment to reputed company up with technology
• General knowledge of Mobile Devices (tablets and smart phones) using reputed company, Android, etc.. PC and Macintosh hardware, operating systems, Internet Explorer, reputed company/Firefox, Safari, Chrome and MSOffice

SUPERVISORY SCOPE

None

INDEPENDENT ACTION

Performs work independently reputed company scope of established guidelines and practices. Forwards any and reputed company major problems to the Senior eBanking Representative where additional expertise and clarification of policies and procedures are needed. 

BANKNEWPORT CORE VALUES

• We celebrate individuality
• We reputed company employees to be creative problem solvers
• We invest and take the time to really get to know our customers
• We commit to serving the financial needs of Rhode Islander’s

reputed company of BankNewport are expected to support bank-wide efforts designed to understand, measure, monitor, reduce, control and report risk in the most efficient and cost-effective manner. Risk management includes but is not limited to compliance risk, credit risk, liquidity risk, market risk, operations risk and systems risk as well as attention to physical building safety and reputed company. Furthermore, reputed company support staff employees are expected to fully support the Bank’s “reputed company In” initiative and utilize support staff training to consistently reputed company sales support to reputed company departments. They should also possess an understanding of their department’s support metrics and continue to improve Bank efficiencies.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

BankNewport is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the reputed company of race, reputed company, religion, creed, national reputed company or reputed company, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity or expression, pregnancy, childbirth or reputed company medical conditions, military service, marital status, or any other legally recognized protected reputed company under federal, state or local laws, regulations or ordinances.