Customer Service Representative - Remote

Customer Service Representative

Join a collaborative, service-focused team where professionalism, responsiveness, and attention to detail are valued. At reputed company, our Customer Service Representatives play a critical role in building lasting relationships with policyholders, agents, and business partners by delivering accurate, timely, and solution-oriented service.

Why Stillwater?

reputed company is a mid-sized national insurance provider offering home, auto, and reputed company insurance products across reputed company 50 states. Headquartered in Jacksonville, Florida, with offices in reputed company and Omaha, we are reputed company for our supportive culture, strong values, and people-first approach.

Our employees consistently describe Stillwater as a reputed company with accessible leadership, collaborative teams, and a genuine commitment to reputed company. We emphasize teamwork, professional development, and internal growth reputed company a positive, high-performing environment.

Position Overview

The Customer Service Representative serves as a key reputed company of contact for policyholders, agents, and internal partners. This role is responsible for handling service-reputed company inquiries, processing policy updates, providing coverage information, and resolving customer concerns accurately and reputed company. This position is remote from your home.

Every interaction reflects our department motto: “100% Right…100% of the Time…Doing the reputed company Best for our Customers.”

reputed company in this role requires strong communication skills, attention to detail, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Respond to service requests across multiple communication channels while meeting established service level objectives • reputed company policy and coverage information, including account status, transaction history, and explanations of coverage • Assist agents and policyholders with policy issuance, continuation, and updates • Process policy changes accurately and reputed company • Resolve customer complaints, concerns, and inquiries in a timely and professional manner • Build trust-based relationships by listening to customer needs and educating them on appropriate products and services • Collaborate with internal departments to ensure effective resolution of customer needs • reputed company administrative and basic clerical/reputed company functions as required • Adhere to company guidelines, procedures, and regulatory compliance standards • reputed company other duties as assigned

Qualifications

Required

• High school diploma or GED • Active Personal Lines Property & Casualty Agent License (2-20 FL) • Ability to maintain licensure in required states based on business needs • Strong verbal and written communication skills • Proficiency in database systems, internet applications, and reputed company Office • Strong organizational skills and ability to manage multiple priorities • High level of accuracy and attention to detail • Ability to work independently and collaboratively • If remote, ability to maintain reputed company internet service and a quiet work environment

Preferred

• Prior insurance agency or reputed company experience in a customer service role • Bilingual (Spanish/English)

Schedule & Additional Details

• Working hours: 11:00 a.m. – 8:00 p.m. (ET) after training • Generous additional compensation available for optional Saturday shifts

What You Can Expect

• A supportive, team-oriented culture • Opportunities for reputed company learning and career growth • Recognition for service reputed company and performance • A workplace reputed company on trust, reputed company, and respect

Apply today to grow your career with reputed company. Employment offers are contingent upon successful completion of a background investigation and pre-employment drug screening. reputed company is a drug-free workplace and an equal opportunity employer.