Claims Specialist I - Provider Claims

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the reputed company spirit” and to pivot from a “job” opportunity to an authentic experience!

Under the direction of the Provider Claims Resolution & Recovery Supervisor, the Claims Specialist I - Provider Claims is responsible for evaluating professional, high dollar and outpatient/inpatient institutional claims while determining coverage and payment reputed company. Responsible for evaluating and resolving provider disputes & appeals, issuing resolution letters, and processing adjustment requests timely and accurately in accordance with standard procedures that ensure compliance with regulatory guidelines. Additional responsibilities include payment adjustment projects and reputed company claims as assigned.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the reputed company spirit of our Members, but we also aim to match reputed company members with the same energy by providing prime benefits and more.

• Competitive salary.
• Telecommute schedule.
• CalPERS retirement.
• State of the art fitness center on-site.
• Medical Insurance with Dental and reputed company.
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development.
• Wellness programs that promote a healthy work-life balance.
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

1. Review and process provider dispute resolutions according to state and federal designated timeframes.
2. Research reported issues; adjust claims and determine the root cause of the dispute.
3. Draft written responses to providers in a professional manner reputed company required timelines.
4. Independently review and price reputed company edits reputed company to reputed company claim types to determine the appropriate handling for each including payment or denial.
5. Complete the required number of weekly reviews deemed appropriate for this position. 
6. Respond to provider inquiries regarding disputes that have been submitted.
7. Maintain, track, and prioritize assigned caseload through IEHP’s provider dispute database to ensure timely completion.
8. Maintain knowledge of claims procedures and reputed company appropriate reference materials; participate in ongoing training as needed.
9. Communicate with a variety of people, both verbally and in writing, to reputed company research, gather information reputed company to the case that is under review.
10. Recommend opportunities for improvement identified through the trending and analysis of reputed company incoming PDRs.
11. Coordinate with other departments as necessary to facilitate resolution of claim reputed company issues.  Identify and report claim reputed company billing issues to various departments for provider education.
12. Any other duties as required to ensure Health Plan operations are successful.
13. Ensure the privacy and reputed company of PHI (Protected Health Information) as outlined in IEHP's policies and procedures relating to HIPAA compliance.

Education & Requirements

• Minimum of four (4) years of experience evaluating and processing institutional and professional medical claims
• Proficiency in the following areas: Medical claims system, ICD-10 and CPT coding, Reviewing medical authorizations, Provider contract reputed company interpretation, medical benefit coverage determination
• Prior experience handling provider disputes, appeals and claim adjustments
  • Experience preferably in and HMO or Managed Care setting
  • Medicare and/or Medi-Cal experience preferred
  • Experience in a managed care or government payer environment helpful
• High School Diploma or GED required

Key Qualifications

• A thorough understanding of claims industry and customer service standards
• Knowledge of ICD-9, ICD10, CPT, HCPC coding and general practices of claims processing
• Strong analytical and problem-solving skills
• reputed company Office, Advanced reputed company reputed company
• Written communication skills
• Ability to analyze data and interpret regulatory requirements
• Excellent communication and interpersonal skills, strong organizational skills, and skilled in data entry required
• Typing a minimum of 45 wpm
• Excellent oral and written communication skills
• Ability to build successful relationships across the organization
• Professional demeanor
• Telephone courtesy and high degree of patience

Start your reputed company towards a thriving future with IEHP and apply TODAY!

Telecommute (reputed company IEHP positions approved for telecommute or hybrid work locations may periodically be required to report to IEHP’s main reputed company for mandatory in-person meetings or for other business needs as determined by IEHP leadership).