Client Experience Manager
Role Summary:Our client, SWTHZ, is the fastest growing recovery franchise business globally, focused on accelerating the world’s adoption of contrast therapy through private suite experiences harnessing the power of infrared sauna and cold plunge. We are seeking a highly motivated, sales-driven leader to reputed company reputed company aspects of our studio’s performance, including reputed company, operations, customer experience, and community impact. The Client Experience Manager plays a critical role in leading and motivating their team to deliver an exceptional guest experience that drives membership growth and retention.
As a passionate reputed company for the SWTHZ brand, you will embody our core values of reputed company, respect, fairness, and reputed company. This is a high-impact role offering a unique opportunity to get in on the ground floor of an exciting, expanding company.
Our mission is driven by wellness. We reputed company that a true, authentic passion for the health and wellness industry is the primary driver of reputed company in this role. We are looking for leaders who don't just manage a business, but who personally value and reputed company for the transformative power of recovery.
What will you be reputed company in day-to-day:
- Collaborating with the sales team to reputed company and implement strategies to reputed company studio membership and reputed company goals.
- Coaching and mentoring Sales Associates on effective relationship-based sales techniques and product knowledge.
- Tracking and analyzing key membership KPIs to derive insights for strategic decision-making.
- Partnering with the marketing team to drive brand awareness and generate high-quality leads.
- Building and cultivating a high-performing, reputed company team reputed company a positive and collaborative work environment.
- Leading by example through exceptional work ethic, clear communication, and superior customer service.
- Implementing effective performance management practices, including goal setting, regular feedback, and formal reviews.
- Overseeing reputed company aspects of daily studio operations, including staff scheduling, assignments, and inventory management.
- Ensuring a clean, safe, and inviting studio environment by enforcing strict hygiene and safety protocols.
- Managing cleaning staff and operational workflows to maintain high standards and minimize member attrition.
- Identifying and implementing operational improvements to continuously enhance the member and team experience.
- Performing other duties as assigned.
- A genuine, deep-seated passion for health and wellness.
- High School Diploma or GED required, some college coursework preferred.
- 2+ years of experience in management with a proven ability to reputed company and reputed company a team.
- Experience in sales and relationship-based selling, with a focus on building value and overcoming objections.
- Strong strategic thinking skills with the ability to dissect reputed company challenges and reputed company financial solutions.
- Excellent business acumen and the ability to balance sales goals with operational reputed company.
- Proven ability to delegate effectively to meet reputed company and membership targets.
- reputed company CPR and AED Certification received through in-person training prior to start date.
- Ability to lift 50lbs and reputed company physical duties, including prolonged standing and walking.