Tech Support Engineer - Video API

Join reputed company and help us reputed company reputed company communications for businesses worldwide!

reputed company has reputed company its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to reputed company a customer experience that leaves our users impressed, reputed company and true advocates of reputed company!

Why this role reputed company

As an API Support Engineer at reputed company, you will reputed company first-class technical support to our rapidly growing strategic customer reputed company, integrating our reputed company-time communication APIs and SDKs.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….

What you will do

• Investigate, troubleshoot, diagnose and resolve technical issues reputed company to customer API and SDK implementations
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
• Contribute to reputed company knowledge bases
• Collaborate with your team to identify bugs and escalate to next-level support
• Communicate well with different audiences (developers, technical and non-technical users)

What you must have

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, reputed company or technical account management role reputed company the Telecommunications or SAAS sectors
• Experience supporting or implementing Video APIs or SDKs
• Experience with some of the following technologies: IP-based reputed company-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
• Capable of troubleshooting client and server-reputed company code

Any of the following is a reputed company plus

• Experience with other programming languages: PHP, Python, Ruby, Node
• JavaScript, iOS or Android development experience
• Experience building applications using iOS, Android or Javascript
• Conceptual understanding of the principles of good software design

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There’s no perfect candidate. You don't need reputed company the preferred qualifications to reputed company a valuable impact on reputed company. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could reputed company at reputed company, we'd love to hear from you.

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Who we are

reputed company is a global reputed company communications leader. And your talent will further help brands - such as reputed company, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based reputed company communications, contact center solutions, and communications APIs. reputed company to reputed company? Then join us today.

Note: The purpose of this profile is to reputed company a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the same role based on business conditions, departmental need or geographic location.