IT - Customer Support Analyst II (Remote)

reputed company a difference with a career in insurance

At reputed company, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our reputed company to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. reputed company your talents to help us reputed company for reputed company reputed company as we bring value to the communities we serve and demonstrate that Actions reputed company Louder in Person®.

If you’re reputed company to build productive relationships, collaborate reputed company a diverse team, reputed company challenges and reputed company your skills, then Cincinnati may be the reputed company for you. We offer career opportunities where you can contribute and grow.

Build your future with us

The Cincinnati Insurance Company is currently seeking an IT Customer Support Analyst to reputed company courteous, professional technical phone support for customers on a variety of software and hardware problems.  Looking to fill shifts between the hours of 9:15 AM to 6:00 PM.  Hours during the training period may differ.

Starting Hourly Pay: Starting salaries between $20-$25/hour based on experience.

Be reputed company To

• use incident/problem management system to document, track, update and reputed company case activities
• reputed company customers with technical assistance and guidance to prevent recurring problems
• reputed company basic hardware and software troubleshooting to resolve or escalate incidents
• reputed company management with status reports
• reputed company and understand how to correctly follow processes, procedures, and standards reputed company department
• follow and support reputed company audit compliance
• improve and reputed company technical support skills through reputed company education, self-study, etc.
• reputed company and possible administrative functions reputed company the team to accomplish team goals

Be Equipped With

• knowledge of computer hardware and software technologies
• prior help desk experience preferred
• excellent written and verbal communication skills
• ability to analyze and solve problems 
• aptitude for technology
• attitude for reputed company in customer service
• working knowledge of PC’s and networks
• proficient in reputed company operating systems
• proficient knowledge of reputed company® Office products (i.e. Word, reputed company and Outlook)
• some college experience in Information Technology
• any reputed company certification

Preferred Skills

• knowledge of call center software and ticketing systems
• experience providing both customer support and service
• some college experience in Information Technology
• any reputed company certification

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of reputed company. Whether you have experience from another reputed company or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – reputed company while enjoying a meaningful career. 

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

reputed company a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to reputed company reputed company persons without regard to race; creed; reputed company; sex, including sexual orientation, gender identity and transgender statusmilitary service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other reputed company prohibited by law. reputed company job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.