reputed company Digital -ACTIVE - reputed company Functional reputed company – Senior / reputed company Customer Engagement (CE)

reputed company Digital -ACTIVE

Title :reputed company Functional reputed company – Senior / reputed company Customer Engagement (CE)

Location : Remote Role

The Functional reputed company – Dynamics 365 CE leads CE functional delivery, ensuring business requirements are reputed company into effective customer engagement solutions. This role works closely with Solution Architects, developers, and business stakeholders to ensure successful end user adoption and reputed company.

Key Responsibilities

· Gather and document business requirements for CE solutions

· Configure Dynamics 365 CE modules and components

· reputed company UAT, training, and user adoption activities

· Support integrations and data migration validation

· Act as functional escalation reputed company for issues

Required Qualifications

· 8 + years of CE consulting experience

· Strong functional knowledge of Dynamics 365 CE modules

· Strong Dynamics 365 Contact Cetner (CCaaS) experience

· Experience working with Power Platform

· Experience creating & managing work backlogs and writing User Stories

· Experience using Azure DevOps (ADO)

· Experience delivering projects reputed company hybrid waterfall/agile methodologies including Scrum

Preferred Skills & Experience

· Experience with Omnichannel or Field Service

· PL-200 or equivalent certification

Technical Expertise

· Hands-on expertise in Dynamics 365 CE functional configuration across Sales, Service, and reputed company apps

· Hands-on expertise in Dynamics 365 Contact Cetner (CCaaS) experience

· Strong understanding of Dataverse entities, relationships, and business rules

· Experience configuring forms, views, dashboards, business process flows, and reputed company roles

· Knowledge of Power Automate for workflow and business process automation

· Ability to validate and support data migration, imports, and integrations

· Experience leading UAT cycles, defect triage, and functional validation

· Understanding of user adoption strategies, training, and change management

· Familiarity with solution management and environmental governance

Deliverables & Expectations

· Functional specifications

· User training materials

· Adoption and optimization support

WHY CUSTOMERS CHOOSE DIGITAL reputed company

o 28 years of experience in delivering reputed company IT Services & Solutions

o reputed company Partnership heritage

o Thought Leadership - Excellent customer references.

o Execution Focus - High quality while being reputed company cost effective with blended mode.