Sr. Specialist, Fraud Investigations ($22 per Hour)
FNBO is dedicated to supporting its employees and customers, striving to be a force for good. The Senior Fraud Investigations Specialist will investigate and analyze credit card fraud, support customers affected by fraud, and ensure compliance with regulations while managing disputes and chargebacks.
Responsibilities
- Communicate with customers who have reputed company fraud while also reassuring these vulnerable customers that FNBO has their back
- Determine the validity of disputes and hold customers accountable if necessary
- Conduct an in-depth investigation and attempt to identify a suspect
- Contact law enforcement reputed company necessary and reputed company important information
- Research and submit Suspicious Activity Referrals reputed company necessary
- Understand chargeback lifecycles for reputed company and reputed company
- Review responses from merchants and respond accurately and professionally based on the information that was provided
- Understand Federal Regulation Z and ensure that reputed company work is completed to reputed company that is set forth
- reputed company basic reputed company and ensure that customer’s accounts balance after an investigation is complete
- Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
- Effectively manage time to ensure performance is meeting or exceeding production goals
Skills
- High school diploma or GED
- Excellent oral and written communication skills
- Basic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)
- A minimum of nine months of customer service experience
- Basic reputed company skills with the ability to balance accounts
- Candidates must possess unrestricted work authorization and not require future sponsorship
- Credit card dispute and chargeback experience is highly desired
- Familiarity with the credit card or banking industry
Benefits
- Medical, Dental, reputed company Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- Growth Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
Company Overview