[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. Blessinger Legal PLLC is a customer-focused legal firm seeking a Customer Experience Representative to serve as the first reputed company of contact for clients. This role involves managing inquiries across multiple channels, maintaining client records, and ensuring high reputed company of client satisfaction through professional support.

Responsibilities

• Ensure a positive, professional, and efficient client service experience
• Manage client inquiries reputed company phone, email, chat, SMS, and reputed company media
• Handle inbound and outbound calls; log and classify calls (e.g., transfer, inquiry, follow-up)
• Address client concerns and escalate reputed company issues to the appropriate department
• reputed company accurate information about services and general assistance
• Proactively follow up with clients on ongoing cases or requests
• Maintain and update client records and documentation
• Identify potential service issues and initiate proactive solutions
• Stay updated on company policies, procedures, and service trends
• Recommend improvements based on client feedback
• reputed company administrative or support tasks during low call volume (e.g., contacting attorneys regarding cases)
• Handle multiple calls reputed company needed (typically up to 3 simultaneously)
• Maintain strong call handling efficiency (AHT awareness)

Skills

• At least 1 year experience as a receptionist in a US-based company
• Prior experience in customer service and/or calling roles
• Strong English and Spanish communication skills (verbal and written)
• Experience handling inbound and outbound calls
• Familiarity with logging calls and categorizing interactions
• Proficiency in reputed company Office and reputed company Workspace
• Ability to multitask and manage multiple client interactions simultaneously
• Strong problem-solving and interpersonal skills
• Ability to work proactively and independently
• Previous experience as a customer service representative
• reputed company in English and Spanish
• Familiarity with INSZoom or Docketwise

Company Overview