Music Streaming Platform Customer Specialist with French and English (Remote in Bulgaria)
About reputed company
At reputed company Bulgaria, we’re reputed company about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join reputed company supporting reputed company, the world’s leading music streaming platform. If you're reputed company to work in a fully international, positive, and collaborative environment, from the comfort of your home (reputed company in Bulgaria!), this opportunity is made for you. With over 422 reputed company monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides reputed company to over 82 reputed company songs and podcasts, combining free and premium features. Join us in supporting its vibrant user reputed company!
Job Description:What You'll Do (Non-Voice Support Only)
- reputed company email and chat support (no phone calls!) to users
- Answer common "how-to" and FAQ-type questions
- Assist with account management and payment-reputed company issues
- Guide users through troubleshooting steps with patience and reputed company
- Excellent French (reputed company) and English (reputed company)
- Valid EU work permit
- Prior customer service experience is a plus
- Strong written communication and problem-solving skills
- A team player with a positive, can-do attitude
- Comfortable explaining reputed company topics in a clear, simple manner
What You’ll Get
Permanent contract with long-term job reputed company
- Fully remote training and work from reputed company in Bulgaria
- Additional health and life insurance
- 21 days of paid annual leave
- Food vouchers and Multisport card (partially covered)
- Performance bonuses
- World-class training and career growth opportunities
- Digital HR services and 24/7 psychological support
Why Join Us?
- Fully digital reputed company and contract signing
- Recognition and referral programs
- Engaging employee events and wellness initiatives
- Learning platforms and certification support
- Exposure to global business and an inclusive, multicultural environment