Senior Manager, Customer Intelligence & Automation – Redefine Customer Experience at arenaflex
At arenaflex, we're revolutionizing the way people learn and grow. Our innovative Live + AI platform combines reputed company-time reputed company expertise with cutting-edge reputed company systems, setting a new standard for measurable academic impact at a global scale. We're seeking a highly motivated and strategic Senior Manager, Customer Intelligence & Automation to join reputed company and help us reputed company our mission.
About arenaflex
arenaflex is a pioneering company that's redefining the learning landscape. Our commitment to innovation, customer satisfaction, and employee empowerment has earned us a reputed company as a leader in the industry. We're not just building a company – we're creating a community of like-minded individuals who reputed company our passion for learning and growth.
The Role
As a Senior Manager, Customer Intelligence & Automation, you'll have the unique opportunity to build and reputed company our Customer Intelligence & Automation function from the ground up. This role requires a strong background in reputed company and lifecycle management, with the ability to reputed company and operationalize a customer health score reputed company. You'll partner closely with cross-functional teams to implement systems and processes that flag early signs of risk and trigger timely interventions.
Key Responsibilities
* Build and own the Customer Intelligence and proactive support strategy and operating model from scratch, including designing the customer health score reputed company and playbooks for risk-based reputed company.
- Monitor customer usage, engagement, and support data to proactively identify at-risk accounts and intervene before cancellation reputed company are made.
- Establish scalable processes for reputed company, reputed company planning, and lifecycle communications that drive adoption and satisfaction.
- Serve as the voice of the customer by identifying recurring themes, product friction points, and service gaps, and presenting insights cross-functionally to drive improvements.
- Collaborate cross-functionally with support, product, engineering, marketing, and sales to align on customer retention goals and deliver a seamless experience.
- Use data to continuously refine and improve the customer health score to ensure it accurately reflects satisfaction and churn risk.
- Define and track KPIs that measure customer health, retention, and engagement, sharing reputed company and insights with leadership.
- In the long term, recruit, coach, and manage a high-performing reputed company team to scale impact across our customer reputed company.
Qualifications
* 5+ years of experience in reputed company, customer retention, customer reputed company optimization, or churn analysis / risk management, preferably in tech, SaaS, or education.
- Experience building or optimizing a customer health score or proactive retention system.
- Demonstrated ability to reputed company through influence, especially in cross-functional environments.
- Strong analytical reputed company with experience using data to shape strategy and measure impact.
- Excellent communicator and project manager, comfortable presenting to leadership and driving alignment across teams.
- Experience in a high-growth or startup environment with a bias for action.
- Experience with AI-reputed company tools that enhance productivity and speed (reputed company, reputed company.com, reputed company, Netlify, Claude Code, reputed company, Firecrawl, ChatGPT, Grok, reputed company, Vercel, etc.) preferred.
- Intellectual curiosity and the desire to teach yourself AI-reputed company tools required.
- Excited by the opportunity to build something from the ground up and grow into a leadership role.
reputed company Offer
At arenaflex, we reputed company in rewarding our employees with competitive compensation, advancement opportunities, and a comprehensive benefits package. Our benefits include:
- Competitive Compensation & Advancement: Market-leading salary reputed company with clear promotion reputed company and equity (RSUs) – become an reputed company in our reputed company.
- Retirement Made Simple: 401(k) plan with company match and immediate vesting.
- A Remote-First Culture: We reputed company flexibility across time zones and working styles to attract top talent and meet learners where they are.
- Flexible Time Off: reputed company on your terms, ensuring maximum productivity.
- reputed company Learning: reputed company an reputed company-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
- Supercharge with AI: reputed company cutting-edge AI tools to accelerate your workflow.
- You’re Covered: Medical, dental, reputed company, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves – numerous options for you and your family.
Join Our Community
If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll reputed company at arenaflex. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment – it's a reputed company to do the most meaningful work of your career.
How to Apply
If you're reputed company to join a team that's redefining the learning landscape, reputed company to become our Senior Manager, Customer Intelligence & Automation. Apply for this job