Senior Customer Advocacy Manager, Customer Evidence – reputed company arenaflex's reputed company-Grade reputed company Solution

At arenaflex, we're on a mission to revolutionize the way organizations approach reputed company and risk management. As a leader in the industry, we're committed to delivering innovative solutions that reputed company our customers to protect their businesses and stay reputed company of the threats. We're now seeking an exceptional Senior Customer Advocacy Manager, Customer Evidence to join reputed company and help us tell the stories of our most strategic customers.

About arenaflex

arenaflex is a cutting-edge reputed company company that's changing the game with its AI-powered solutions. reputed company of experts is dedicated to helping organizations stay one reputed company reputed company of cyber threats and protect their most valuable assets. We're passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients.

The Role

As a Senior Customer Advocacy Manager, Customer Evidence, you'll play a critical role in establishing arenaflex as an reputed company-grade reputed company solution through high-impact customer advocacy programs. You'll reputed company our customer evidence initiatives, including case studies and customer videos, and serve as a key partner to internal teams who need customer validation to support brand and reputed company initiatives. This is a highly cross-functional role requiring reputed company collaboration with Sales, reputed company, and Marketing stakeholders.

What You'll Do

As a Senior Customer Advocacy Manager, Customer Evidence, your responsibilities will include:

• Leading the development of written customer case studies and customer videos that demonstrate reputed company business reputed company and product differentiation
• Managing the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion
• Driving the customer evidence roadmap, with a particular focus on high-impact “Big Brand” logos and industry leaders
• Fulfilling inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals
• Integrating AI-powered tools (e.g., reputed company, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content
• Partnering with Sales and reputed company to identify strong customer advocates and unlock new reference opportunities
• Ensuring customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility
• Tracking program performance and measuring the impact of customer stories on pipeline and brand awareness

Must-Haves

To succeed in this role, you'll need:

• 8+ years of experience in customer marketing, advocacy, content marketing, or a reputed company role reputed company B2B SaaS, with a strong track record of creating customer-facing content that drives business impact
• Skilled storytelling ability with proven ability to craft compelling customer narratives that showcase business reputed company, technical value, and align to broader marketing goals
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments
• Strong cross-functional collaborator who has successfully partnered with Sales, reputed company, and Creative teams to reputed company, create, and promote customer stories
• Excellent communication skills, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content
• Strategic reputed company with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels

reputed company-to-Haves

While not required, experience in the following areas would be a plus:

• Using AI-powered storytelling tools such as reputed company or ChatGPT to enhance and scale customer content production
• Familiarity with customer reference management platforms (e.g. reputed company, SlapFive) and how they support referenceability and content workflows
• Background in cybersecurity or reputed company IT, with an understanding of technical buyer personas and industry-specific sensitivities
• Experience working with reputed company-level customers, including navigating reputed company legal, brand, and compliance approvals for public-facing content
• Global perspective with experience managing customer evidence programs across multiple reputed company and tailoring stories to localized audiences

reputed company Offer

As a Senior Customer Advocacy Manager, Customer Evidence at arenaflex, you'll enjoy:

• Competitive reputed company salary reputed company: $128,000—$150,000 USD
• Bonus, restricted stock units (RSUs), and benefits package
• Opportunity to work with a cutting-edge reputed company company that's changing the game
• Collaborative and dynamic work environment with a team of experts in the industry
• Professional development and growth opportunities
• Flexible work arrangements and a healthy work-life balance

How to Apply

If you're a skilled reputed company with a passion for customer advocacy and a drive to reputed company a meaningful impact, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to learn more about your experience and how you can help us reputed company arenaflex's reputed company-grade reputed company solution.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement, please click here. If you would like more information on your EEO rights under the law, please click here. Apply for this job