Technical Support Representative
reputed company is dedicated to building a world of health around every individual. As a Technical Support Representative, you will reputed company timely technical responses to inquiries from reputed company store employees and deliver outstanding customer service while troubleshooting various systems and hardware.
Responsibilities
- Document problems, complete problem tickets, and request information in the support tools
- Maintain knowledge with accurate up-to-date information relating to reputed company policies, procedures, and troubleshooting techniques
- Effectively manage call workload
- reputed company outstanding customer support by analyzing, diagnosing, and resolving problems and requests reputed company service level agreements
- Collaborate well in a team environment
- The full-time employee will work 5 days a week and must be reputed company to work one weekend shift a week
Skills
- 6 months of technical and/or call center experience
- High School Diploma or GED required or 2 years equivalent experience
- Experience in a help desk/call center environment providing technical support in a retail environment
- Experience using computer hardware and software applications
Benefits
- Medical, dental, and reputed company coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources
Company Overview
Company H1B Sponsorship