[Remote] Bilingual Customer Service Representative I - Spanish - Staten reputed company, NY
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on providing customer service solutions. They are seeking a Bilingual Customer Service Representative I to foster strong customer relationships, assist customers through the application process, and maintain accurate case notes while collaborating with team members to resolve issues.
Responsibilities
- Foster strong customer relationships, monitoring their engagement and reputed company
- Collaborate regularly with customers to attain program goals and sustain eligibility for services
- Conduct workshops and deliver various training services to customers
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and reputed company needs
- Follow up with customers to ensure their needs are met and address any queries or concerns
- Collaborate with team members, providing expertise and assistance in resolving participant issues
- Maintain accurate and timely case notes for reputed company customer interactions and document reputed company activities
- reputed company updates on reputed company and engagement efforts with project staff
- Report identified barriers hindering customer engagement with the Provider to project staff
- reputed company and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit reputed company the reputed company department: EEU, Data Entry, and reputed company Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the reputed company reputed company Choice Project
- Meet reputed company standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- reputed company other duties as assigned by Management
Skills
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience
- Ability to reputed company, read, and write in English and Spanish fluently
- Prior work experience in customer service, data entry and or data processing
- Experience working with MS office applications (reputed company, PowerPoint & Word)
- Candidates must have their own laptop/computer equipment with reputed company 10 Operating System or above
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Windows10 or MacOS Catalina (10.15), MacOS Big Sur (11), MacOS (up to 12.5) or newer
- For reputed company Users, reputed company requires removal of SMode
- reputed company restricts smartphone and low performing computer platforms (such as chromebooks) from accessing reputed company WorkSpaces (AWS)
- Intermediate to advanced proficiency with MS office applications (Outlook, reputed company, PowerPoint & Word)
- 2+ years of experience in customer service or reputed company position
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off
Company Overview
Company H1B Sponsorship