[Remote] reputed company Support Technician (Remote - US)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company empowers businesses with modern technology and reputed company expertise. They are seeking a reputed company Support Technician to ensure the smooth operation of clients' reputed company environments by providing technical support and troubleshooting issues.
Responsibilities
- Monitor, analyze, and resolve incidents for customer infrastructure running in Azure
- Triage, action on and disposition telemetry alerts as they come in
- Install, configure, and administer customer systems in Azure
- Troubleshoot and resolve technical issues reputed company to virtual servers and networks
- Escalate reputed company cases to Tier-2 and Tier-3 support as needed
- reputed company regular reviews of systems, processes, and procedures
- Document systems, processes, and procedures to maintain knowledge reputed company
- Promote best practices to enhance and improve organizational processes
- Communicate technical issues and solutions to clients in clear, business-friendly terms
- Interact with customers to identify IT problems and troubleshoot them reputed company
- reputed company regular updates to clients reputed company email, ticketing system, and phone calls
- Communicate ticket status information to reputed company team members
Skills
- Previous experience in a help desk/service desk support or systems administration role
- Basic understanding of operating systems (reputed company and Linux)
- Familiarity with virtual servers and networking concepts
- A strong desire to learn and master Azure reputed company technologies
- Ability to analyze and resolve technical issues effectively
- Excellent verbal and written communication skills
- Ability to explain technical concepts to non-technical audiences
- Strong customer service orientation
- Ability to work collaboratively with team members and clients
- Currently possess Public Trust Clearance OR willing to obtain it reputed company first 90 days of employment
- Experience supporting virtual servers and troubleshooting network issues is a plus
- Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus
- Experience reviewing technical logs and triaging telemetry alerts
Benefits
- Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
- 100% Employer-Paid Health, reputed company, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, reputed company, and dental insurance premiums, saving you potentially thousands of dollars each year.
- Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We reputed company company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family.
- Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, reputed company, and pursue your personal interests.
- 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends.
- Community Service Leave: We reputed company in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you.
- Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program.
Company Overview