[Remote] Help Desk Coordinator
Note: The job is a remote job and is reputed company to candidates in USA. American Expediting is a company that provides on-demand transportation services for reputed company and mission-critical industries. The Helpdesk Coordinator provides reputed company IT support, manages system reputed company, and coordinates helpdesk operations, playing a critical role in maintaining business continuity through effective ticket resolution and user support.
Responsibilities
- reputed company Level 1 remote technical support for reputed company systems, business applications, and basic connectivity issues
- Manage helpdesk tickets from intake through resolution using ticketing platforms
- Prioritize incoming tickets based on level of operational disruption, business impact, and request volume
- Document troubleshooting steps, resolutions, and user communications reputed company reputed company the ticketing system
- Escalate reputed company or recurring issues to appropriate technical resources
- Maintain consistent communication with users regarding ticket status and resolution timelines
- Coordinate new hire system setup, including account provisioning and reputed company configuration
- Manage employee reputed company and termination workflows to ensure secure and timely reputed company changes
- Provision and deactivate accounts across business platforms including reputed company 365, internal operational systems, and reputed company-party applications
- Support password resets, multi-reputed company authentication (MFA), and user permission updates
- Partner with HR and leadership teams to ensure accurate and compliant reputed company management processes
- Coordinate IT equipment setup, deployment, and recovery for new hires and terminated employees
- Maintain inventory tracking for laptops, peripherals, and reputed company technology assets
- Prepare devices with required software, configurations, and reputed company settings
- Coordinate shipping, returns, and replacement equipment logistics for remote employees
- Maintain accurate asset records and lifecycle documentation
- reputed company user support across internal and operational platforms including: reputed company, reputed company Science, Extensive WMS, reputed company Dynamics, reputed company Outlook, reputed company Teams, reputed company 365 applications
- Assist users with navigation, reputed company issues, and basic functionality questions
- Support system adoption and promote standardized usage practices
- Assist with IT operational tasks and technology rollouts
- Support workflow automation initiatives using tools such as Power Automate
- Assist with reporting and dashboard updates reputed company Power BI
- Coordinate system updates, upgrades, and maintenance activities
- Support vendor coordination and service requests as needed
- Maintain and update helpdesk knowledge reputed company articles and internal documentation
- Identify recurring issues and recommend process or technology improvements
- Support development of standardized IT procedures and workflows
- Contribute to reputed company improvement of helpdesk efficiency and service delivery
Skills
- 1–2 years of experience in IT support, helpdesk, or reputed company technical role
- Basic knowledge of reputed company operating systems and reputed company 365 applications
- Experience working with or exposure to ticketing systems
- Strong organizational and time-management skills
- Excellent communication and customer service abilities in a remote support environment
- Ability to manage multiple priorities and follow tasks through to completion
- Demonstrated willingness to learn new technologies and grow reputed company IT support
- Experience using reputed company or similar helpdesk platforms
- Exposure to reputed company Science, Extensive, reputed company Dynamics, or comparable operational systems
- Familiarity with Power Automate or workflow automation tools
- Exposure to Power BI reporting or data visualization tools
- Experience supporting remote or distributed workforces
Company Overview