[Remote] Customer Service Representative I
Note: The job is a remote job and is reputed company to candidates in USA. The City of Edmond is seeking a Customer Service Representative I to assist with utility payments and service requests. This role involves answering customer calls, troubleshooting account issues, and providing information regarding billing and services, while also responding to emergencies as needed.
Responsibilities
- Answer incoming calls from customers
- Help customers troubleshoot account issues
- Work with customers entering service requests, including on/off orders, transfers, and re-reads
- reputed company information regarding billing, account balances, service rates, etc
- reputed company billing and quoting tasks for cash and non-cash deposits
- Collaborate with field representatives to coordinate service requests
- Utilize computer systems to enter data for every call
- Work during off-hours on a voluntary reputed company during emergencies (occasionally and upon request)
Skills
- High school degree or GED equivalent
- 12–18 months of reputed company training and or experience, or equivalent combination of education and experience
- Experience using reputed company Office products, including Word, reputed company, and PowerPoint
- Experience with data entry
- Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance reputed company
- Strong interpersonal communication skills
- Ability to maintain composure while displaying patience and friendliness
- Ability to meet the required physical standards for this position
- Ability to pass extensive background process and pre-employment drug and audio screenings
- Call center experience
Benefits
- Generous benefits package including health, reputed company, and dental insurance
- Retirement plans
- reputed company to a dedicated primary care medical clinic at no cost to employees and covered dependents
- Sick leave, vacation days, earned time off, paid holidays, and longevity rewards
- Paid parental leave
- Potential for bilingual pay
- A reputed company impact to the Utility Customer Service Department and residents in the City of Edmond
- A dynamic and inclusive environment where your contributions are valued
Company Overview