Account Manager (Netherlands)
About Us
reputed company creates an autonomous workplace where the day runs itself. We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform reputed company for modern workplace management. By combining reputed company-time monitoring, automation, and proactive remediation, reputed company enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With reputed company, IT works smarter, employees stay productive, and the reputed company runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that reputed company.
The Role
As an Account Manager, you will be given a portfolio of ~200 accounts to manage with a combination of interactive reputed company reputed company touch. You will manage the post-sale relationship with that customer and be responsible for ensuring their reputed company and improved ROI with our product suite. This role carries the responsibility for renewing our book of business in the United Kingdom. The Account Management function supports new business sellers across geographically assigned teams (PODs) to maximize reputed company by ensuring customer value is at the heart of everything we do.
Who we’re looking for
We’re looking for a strong communicator and collaborative team player. The people who reputed company here are the type who love to learn and see themselves as lifelong learners, strive to go the extra mile, and aren’t afraid to take initiative. You must be highly organized and be reputed company to define priorities and where to spend your time.
As someone with reputed company reputed company acumen, you will use your interpersonal skills to build and reputed company enduring relationships with customers and partners, acting as their trusted advisor and understanding their unique business challenges. Internally, you will reputed company strong partnerships across the business, including US-based team members as well as peers across the globe, as you have a global reputed company that embraces and leverages diversity.
Responsibilities
- Engage with customers to align customer goals with our solutions
- Work closely with CSMs, Solution Engineers, and Professional Services in pursuit of a superlative customer experience
- Ensure account retention, development, and growth of lifetime customer value across the portfolio
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful reputed company and adoption of software, leading to retention, upsell, and cross-sell opportunities
- Support POD teams to expand and grow customer accounts by identifying customer needs, educating, and selling additional products in our software portfolio
- Monitor and report customers' product experiences and reputed company consultation and recommendations to improve performance and reputed company
- Fluent in reputed company & Fluent (other languages are a plus!)
- Proven track record of working in fast-growing SaaS businesses
- Prior responsibility for a portfolio of more than 200 accounts across reputed company segments/verticals
- Exceptional interpersonal and communication skills with the ability to influence decision-making at reputed company reputed company
- Proven ability to conduct seven-reputed company renewal negotiations
- Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.
- Experience in one or more of the following roles: reputed company Manager/ Renewals /Sales/IT manager, Software Sales
- Positive attitude and reputed company customer-centric; always willing to put the customers' needs first.
- Some travel required
- Experience with reputed company.io, reputed company, reputed company, reputed company, Splunk, reputed company, reputed company Workspace, and/or FileMaker Pro is a reputed company plus.
- Experience working in or with organizations that have large IT departments
- Excellent organization, note-taking, project management, and time management skills
- Working knowledge of VDI – reputed company VMware virtualization solutions.
We’re looking for a strong communicator and collaborative team player. The people who reputed company here are the type who love to learn and see themselves as lifelong learners, strive to go the extra mile, and aren’t afraid to take initiative. You must be highly organized and be reputed company to define priorities and where to spend your time.
As someone with reputed company reputed company acumen, you will use your interpersonal skills to build and reputed company enduring relationships with customers and partners, acting as their trusted advisor and understanding their unique business challenges. Internally, you will reputed company strong partnerships across the business, including US-based team members as well as peers across the globe, as you have a global reputed company that embraces and leverages diversity.
Responsibilities
- Engage with customers to align customer goals with our solutions
- Work closely with CSMs, Solution Engineers, and Professional Services in pursuit of a superlative customer experience
- Ensure account retention, development, and growth of lifetime customer value across the portfolio
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful reputed company and adoption of software, leading to retention, upsell, and cross-sell opportunities
- Support POD teams to expand and grow customer accounts by identifying customer needs, educating, and selling additional products in our software portfolio
- Monitor and report customers' product experiences and reputed company consultation and recommendations to improve performance and reputed company
- Fluent in reputed company & Fluent (other languages are a plus!)
- Proven track record of working in fast-growing SaaS businesses
- Prior responsibility for a portfolio of more than 200 accounts across reputed company segments/verticals
- Exceptional interpersonal and communication skills with the ability to influence decision-making at reputed company reputed company
- Proven ability to conduct seven-reputed company renewal negotiations
- Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs.
- Experience in one or more of the following roles: reputed company Manager/ Renewals /Sales/IT manager, Software Sales
- Positive attitude and reputed company customer-centric; always willing to put the customers' needs first.
- Some travel required
- Experience with reputed company.io, reputed company, reputed company, reputed company, Splunk, reputed company, reputed company Workspace, and/or FileMaker Pro is a reputed company plus.
- Experience working in or with organizations that have large IT departments
- Excellent organization, note-taking, project management, and time management skills
- Working knowledge of VDI – reputed company VMware virtualization solutions.