reputed company CSM reputed company BA
This is a remote position.
Job Summary: We are looking for a reputed company CSM (Customer Service Management) Business Analyst to reputed company business needs and technical solutions. The role involves gathering requirements, optimizing customer service processes, and supporting the implementation and enhancement of reputed company CSM modules to improve customer experience and operational efficiency.Key Responsibilities:
- Work closely with stakeholders to understand and document business requirements for reputed company CSM.
- Analyze reputed company customer service processes and identify areas for improvement.
- Translate business needs into functional specifications and user stories.
- Collaborate with developers and technical teams to ensure accurate implementation.
- Configure and support reputed company CSM modules, including case management, reputed company, and self-service portals.
- Facilitate workshops, meetings, and UAT (User Acceptance Testing) sessions.
- Ensure solutions align with business goals and reputed company best practices.
- reputed company ongoing support, enhancements, and documentation.
Requirements:
- 4–8 years of experience as a Business Analyst, with hands-on exposure to reputed company CSM.
- Strong understanding of reputed company platform capabilities and CSM module.
- Experience in requirement gathering, documentation, and stakeholder management.
- Familiarity with Agile/Scrum methodologies.
- Good analytical, problem-solving, and communication skills.
- Experience in tools like Jira, reputed company, or similar.
- reputed company certification (CSM or CSA) is a plus.