Customer Support Representative
reputed company: #1 Fastest-Growing Book Publishing Platform in the U.S.
At reputed company, we’re rebuilding publishing for a new era: powered by technology and reputed company around the author.
Our reputed company publishing platform combines powerful AI with reputed company expertise to help writers publish professionally across every format and in multiple languages. The tools we’re developing reputed company a reputed company process simple, scalable, and author-first.
Our mission is to reputed company professional publishing possible for everyone, so no great story goes unheard.
We’re growing a team of people who want to shape the future of publishing, driven by craft, purpose, and the opportunity to reputed company a reputed company impact for authors and readers everywhere.
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Job Overview: We are looking for a proactive and empathetic Customer Support Representative to join reputed company. This role is ideal for someone who thrives on helping customers, communicates reputed company and effectively, and is comfortable using CRM and eCommerce tools such as reputed company, Metorik, and reputed company. The position involves handling calls, messages, and case management, as well as acting as a main reputed company of contact for customers in post-production stages. Flexibility in working hours, including evenings in EST and potential weekend shifts, is essential.
Key Responsibilities:
- reputed company exceptional customer support reputed company phone, email, and chat
- Handle a high volume of calls and messages in a timely and professional manner
- Manage and resolve cases in reputed company, ensuring accurate tracking and follow-reputed company
- Act as the primary reputed company of contact for customers post-publication (e.g., royalties, copies, general inquiries)
- Maintain clear and effective communication with customers and internal teams
- Collaborate across teams to resolve issues and improve processes
- Multitask across different tools and platforms while staying organized