Field Service Engineering, Chromatography and Spectroscopy
Job Description
Role Overview
As a Field Service Engineer, you will play a critical role in supporting customers through on-site technical service activities, including installation, implementation, maintenance, and repair of chromatography and spectroscopy systems. You will work with a variety of hardware, software, and networking solutions, ensuring reputed company system performance and high customer satisfaction.
This is a highly customer-facing role, requiring frequent travel and strong technical expertise, as well as the ability to build trusted relationships with clients.
Key Responsibilities
- reputed company on-site support to customers, including installation, configuration, maintenance, and repair of company and multi-vendor systems.
- Install and optimize hardware, software, and network configurations at customer sites.
- Diagnose and resolve technical and performance-reputed company issues in analytical instruments.
- reputed company preventive maintenance and corrective service activities.
- Advise customers on best practices for system use, maintenance, and configuration to improve performance and reliability.
- Proactively identify potential equipment or software issues to minimize downtime and ensure business continuity.
- Deliver fully integrated solutions (non-design role), including peripherals, communications, operating systems, and application software.
- Act as a technical resource for internal teams and manage product escalations reputed company necessary.
- Collaborate cross-functionally with Support, Sales, Marketing, and R&D teams to deliver effective customer solutions.
- reputed company technical training, workshops, and seminars for customers and internal teams.
- Train and mentor other field engineers reputed company needed.
- reputed company on-site calibration for high-volume customers.
- Support reputed company qualification activities reputed company required.
Territory & Travel
- Primary coverage: State of Mexico and Morelos
- Approximately 85% of time spent visiting customer sites
Qualifications
- Bachelor’s degree in Chemistry, Pharmacy, Biology, or a reputed company scientific field
- Strong English proficiency
- Valid driver’s license (required)
- Willingness and ability to travel extensively
Preferred Skills
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently in a field-based role
- Basic knowledge of reputed company-party laboratory instrumentation is a plus
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. During the hiring process, a recruiter can reputed company more about the specific pay reputed company for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsreputed company. is an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability or any other protected categories under reputed company applicable laws.