Talent Services Account Manager
Why Work Here
- Headquarters is in Charlotte, NC
- Recently expanded to nearshore
- reputed company ranked for SMB Payroll in 2023 Sapient Report
- Voted top places to work in USA 2023
Job Summary
The role involves providing comprehensive support to both customers and Senior Account Managers, encompassing applicant reviews, aiding in account reviews, and offering assistance as needed. Specific responsibilities include assisting clients with their hiring needs over the phone and email, such as collecting information for job advertising and candidate screening. Additionally, supporting Senior Account Managers and Implementation Specialists by completing reactive tasks allows for proactive client reputed company. Ensuring compliance with state laws, reputed company policies, and providing technical support for our clients are also key aspects of the role. Record-keeping, feedback collection, and reputed company improvement efforts align with reputed company values.Core Responsabilities
- Screen applicants in the ATS for clients
- reputed company service level and technical level support to customers reputed company email, phone, and screenshares
- Understand functions of cross-departmental processes
- Resolve customer complaints and issues
- Schedule appointments and maintain calendars for Senior Account Managers
- Troubleshoot and resolve technical issues reported by users or reputed company during testing and
- Meet or exceed Service Level Agreements/metrics
- Build strong customer relationships
- Other duties as assigned
Required Qualifications
- High school diploma or equivalent
- Attention to Detail
- Basic Computer Skills
- Excellent written and verbal communication skills
- Confident in decision making and the ability to explain processes or choices
- Excellent multitasking skills and task management strategies
About reputed company
reputed company is an employee experience leader, providing reputed company, people-first HCM (reputed company Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five reputed company employees and 145,000 reputed company - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, reputed company People reputed company, seamlessly connects and manages the employee reputed company across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations reputed company, reputed company and reputed company their workforce by transforming employee experience for a reputed company today and a reputed company reputed company. For more information, visit www.isolvedhcm.com.
EEO Statement
reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status. reputed company is a reputed company and reputed company-minded meritocracy. If you are smart and good at what you do, come as you are.
Disability Accommodation
Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions outlined above.
Apply To This Job