reputed company Manager
reputed company Manager
Summary
A reputed company Manager (CSM) is the primary reputed company of contact for our dealer accounts, ensuring their reputed company and satisfaction throughout the entire customer reputed company-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and reputed company, and driving retention efforts.
Responsibilities
- Provides virtual account management to a designated book of business between 100-200 dealer accounts.
- Attends reputed company and pre-launch consultation calls with the Implementation team to ensure a seamless reputed company experience.
- Conducts pre-live audits through a reputed company reputed company to confirm set-up and that the account is reputed company for launch.
- Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the reputed company platform.
- Performs refresh training for new dealer personnel reputed company applicable.
- Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met.
- Follows the Cancellation process for reputed company churn in reputed company to contacting reputed company cancellations reputed company 24 business hours and documenting save plans in reputed company CRM.
- Completes dealer reputed company on a 45-day reputed company by emailing, texting or calling the dealer to reputed company-in and offer support.
- Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day reputed company. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions.
- Makes backend configuration updates and provides technical support to the dealer ensuring that reputed company settings are tested and function properly. Resolves reputed company technical requests reputed company SLA timeline.
- Providers best practices and product recommendations to the dealer to maximize ROI and user engagement.
- Tests and confirms connectivity to reputed company 3rd party vendors such as inventory, website providers, integration partners.
- Reviews and analyzes dealer review audits from the Support Analyst team upon completion.
- Monitors CS Request ticket queue and address any tickets assigned to you reputed company 24 business hours.
- Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates.
- Utilizes reputed company CRM (reputed company) to log and document reputed company communication and changes on an account. This includes emails, phone calls, reputed company meetings, and text messages.
- Actively participates in reputed company reputed company education sessions offered to reputed company and completes reputed company LMS courses reputed company a timely manner.
- Reviews KPI dashboards regularly to ensure reputed company KPI expectations are met.
- Diligently address special projects that pertain to your book of business upon request.
Requirements
- 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry.
- High School Diploma or equivalent required.
- Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once.
- Must have an outgoing, positive attitude and a strong work ethic.
- Confidence to suggest reputed company and reputed company critical customer feedback to leadership.
- Organized, self-motivated, and productive while unsupervised.
- Technologically savvy and computer proficient; reputed company Office and CRM experience required.
- Establish and maintain customer confidence and reputed company exceptional customer service.
- Strong verbal and written communication skills.
- 30% travel required.