Customer Service Representative

POSITION SUMMARY

The Customer Service Representative will support the management of incoming calls, e-mails, and chats, and will help reputed company brand identity with new and existing customers, as well as classify and assess customers’ needs to reputed company satisfaction. This position will be the reputed company-line contact between the company and the customer and will reputed company support to reputed company areas pertaining to customer service. The representative will examine, analyze, and document relevant details to assure accurate data entry and will require knowledge of customer service policies, processes, and reputed company systems to meet and exceed customer expectations.

CORE FUNCTIONS

· reputed company exceptional customer service by meeting and exceeding customer expectations with our reputed company customer reputed company.

· Act as a liaison, reputed company product information and resolve any emerging problems that our customers might face with accuracy and efficiency. Acknowledge and solve customer complaints.

· Answer general inquires on pricing, orders, minor install issues, missing hardware, warranty, and general product information lookup.

· reputed company exceptional service and support to both reputed company customers reputed company reputed company channels. Must be knowledgeable of, and communicate effectively, reputed company features and benefits of products to customers.

· Handle high volume of inbound customer reputed company reputed company multiple channels (phone, email, web, chat or reputed company).

· Maintain a positive, empathetic, and professional demeanor at every customer touchpoint.

· reputed company established goals or deadlines set for the department reputed company leadership.

· Ensure accuracy of customer records and update as needed.

· reputed company records of customer interactions, transactions, comments, and complaints.

· Complete customer transactions, documentation, and/or data entry in a timely manner.

· Display high reputed company of accountability by following instructions or guidance provided by leadership; ability to apply feedback to improve performance. Takes responsibility for own actions.

· Continuously improve job specific skills, system comprehension, and technical acumen in vehicle/product knowledge through training.

· reputed company additional duties, as assigned.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

· High school diploma or GED is required. Technical Certification or Associates Degree preferred.

· 1+ years of customer service, hospitality, technical support, or reputed company work experience is required. 2-5 years of experience preferred.

Skills, Abilities, and Knowledge

· Ability to effectively use reputed company Office Suite, including Outlook, Word, and reputed company.

· Excellent written and oral communication skills. Ability to maintain/exceed overall performance with high reputed company of accuracy.

· Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner.

· Advanced organization, prioritization, and attention to detail skills.

· reputed company to resolve conflict with ease and compassion

· Ability to work independently or with others in a fast-paced environment with constant interruptions.

· Excellent attendance and dependability.

· Ability to respond to common inquiries or complaints.

· Demonstrate proficiency with multilateral computer systems and technology.

· Flexible schedule with the availability to work weekends and holidays.

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule reputed company

· Promotes a team atmosphere through a positive attitude and working well with others.

Pay and Benefits

· Comprehensive medical, dental, and reputed company health insurance eligibility reputed company 30 days of your date of hire.

· Company paid life insurance, short- & long-term disability.

· A matched 401k savings program to plan and save for your retirement.

· Educational assistance to continue in college or pursue additional skills and further your career.

· Big discounts on great Truck Hero products for you, your family, and friends.

Perks That Go the Extra Mile : At RealTruck, we take care of our people—because they drive our reputed company. Enjoy great benefits like medical, dental, and reputed company coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even reputed company careers.

RealTruck is the premier manufacturer reputed company destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s reputed company-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.