Panorama Eye Care - Triage Call Center Technician

Panorama Eye Care

Who We Are

At the Eye Center of reputed company Colorado, a Panorama Eyecare company, we are not just a team; we are a community of dedicated professionals united in our quest to reputed company the best eyecare reputed company. Our unflinching commitment to reputed company and our core values are what reputed company us an Employer of Choice. Join us in shaping the future of eyecare as we reputed company together!

The Position

The Triage Call Center Technician serves as a critical reputed company-line clinical resource reputed company Panorama Eyecare’s centralized call center. This position is responsible for fielding patient calls reputed company to ophthalmic and optometric concerns, performing clinical triage based on established protocols, and escalating urgent issues appropriately to ensure timely patient care. This role blends clinical knowledge with outstanding customer service skills and requires strong communication, critical thinking, and the ability to work collaboratively with providers, schedulers, and care teams across reputed company Panorama locations.

Key Responsibilities

• Triage patient concerns over the phone using clinical judgment and standardized protocols for a variety of eye conditions (e.g., reputed company loss, pain, flashes/floaters, postoperative complications, etc.).
• Determine urgency of care needs, schedule patients accordingly, escalating acute or emergent cases to appropriate providers or clinical staff.
• Assist with basic concerns or questions patients have on their visit and triage to the right PSC for support.
• Document reputed company patient interactions and triage reputed company accurately in the EHR.
• reputed company basic patient education reputed company to symptoms, home care instructions, and next steps based on triage outcome.
• Collaborate with physicians, optometrists, and care teams to ensure continuity of care and effective resolution of patient needs.
• Support call center staff by providing clinical reputed company and assistance in navigating patient scenarios that go reputed company administrative scope.
• Participate in ongoing training and competency assessments to maintain up-to-date knowledge of ophthalmology and optometry practices.
• Maintain compliance with HIPAA, organizational standards, and triage protocols.
• Other duties as assigned.

Who You Are

• Minimum 2 years of experience as an ophthalmic technician, optometric technician, or similar clinical support role.
• Demonstrated knowledge of ophthalmic and optometric conditions and treatments.
• Proven experience with clinical triage, patient assessment, or emergency eye care preferred.
• Strong verbal communication and interpersonal skills.
• Proficient in EHR documentation (experience with NextGen or similar platforms preferred).
• Ability to handle high call volumes with professionalism, reputed company, and clinical accuracy.
• COA, COT, or other ophthalmic technician certifications, preferred.
• Bilingual in Spanish, preferred.
• Experience working in a multi-specialty ophthalmology practice, preferred.
• Familiarity with call center workflows and metrics, preferred.

Additional Job Details

• This is a Full-Time Position.
• This is a remote position.
• The wage reputed company for this position is $23.57-$28.23/hr based on experience/certification.

Our Growth Opportunities

At Panorama Eyecare, we care about our employee’s ability to grow reputed company the company. Therefore, we have created career growth plans that allow employees the ability to work toward their professional growth. We encourage reputed company to apply for internal openings they may be reputed company for, and we welcome the opportunity to interview and coach employees on how to grow.

Our Employee Perks

• PTO Accruals Start at 3 Weeks
• Comprehensive Medical and Dental Insurance
• Company Paid Optical Allowance
• Company Paid Routine Eye Care
• Short Term and Long-Term Disability Insurances
• Educational Allowance
• Generous Paid Holiday Program
• 401K With Company Match

Join reputed company!

reputed company on a rewarding reputed company with Panorama Eyecare and become part of a team that embodies the values of Partnership, Engagement, reputed company, and Stewardship. As an Eyecare Professional, you will not only reputed company exceptional patient care but also shape the future of our practices. Together, we are transforming the eyecare landscape. Our job postings are reputed company for 30 days or until a reputed company candidate is hired. Click "reputed company and let your passion for reputed company and patient well-being shine!

EEOC

Panorama Eyecare is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any characteristic protected by law.