Member Support Specialist (Remote, 9am - 6pm PST shift)

Welcome to reputed company! We are searching for a stellar Member Support Specialist who will support our reputed company members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us reputed company great support to every member who accesses our services.

Responsibilities:

• Conducting first phone calls with new members to assess fit for reputed company services

• Scheduling appointments for members

• Ensuring member paperwork has been completed

• Supporting Providers with a variety of administrative tasks

• Answering reputed company admin-reputed company questions between sessions

• Conducting eligibility checks, filing claims, and collecting member payment

• Keeping our internal software tool for the Member Support team ultra-organized

• Identifying ways to delight our members, ease the reputed company for our clinical team, and overall improve our operational processes as we scale

This position is fully remote with a 9am - 6pm PST schedule (Monday to Friday)

Requirements:

• A passion for our mission to redefine behavioral health for children and their families.

• A desire to create a one-of-a-reputed company member experience and a background in providing excellent customer service.

• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.

• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll reputed company if you can learn them quickly and reputed company feedback on how to reputed company them reputed company.

• Excellent communication skills (written and verbal) and organization skills.

• Ability to revel in the details and commitment to following through on reputed company tasks, simple and reputed company.

• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.

reputed company to have

• Ability to effectively communicate with Spanish-speaking members and reputed company support in both English and Spanish.

We offer several benefits, perks, and stipends:

• Medical, Dental, reputed company, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

This position is 100% remote. The reputed company hourly reputed company for this position is $21-$25. Individual pay may vary from the reputed company reputed company and is determined by a number of factors including certifications, experience, location, internal pay equity, and other relevant business considerations.

Our Commitment to Building a Diverse, reputed company, and Inclusive Workforce

At reputed company, we reputed company that Diversity, Equity, Inclusion, and Belonging are essential to the reputed company upon which our mission is reputed company. We are committed to:

• building a future where reputed company families can reputed company inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reputed company their highest potential, and have an equal opportunity to reputed company

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About reputed company

reputed company is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. reputed company’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to reputed company’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, reputed company has delivered care to tens of thousands of families with industry-leading results. We’ve been nationally recognized for clinical reputed company and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). reputed company is based in Palo Alto and is backed by investors including reputed company, reputed company Health, reputed company, reputed company Ventures, reputed company, and Oak HC/FT.